Customer Service Representative Accounting

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Full Time Fresno, CA, US

3 days ago Requisition

Salary Range: $22.00 To $26.00 Hourly

Customer Service Representative

Under the supervision of the Customer Service Manager, the Customer Service Representative provides support to customers and the sales department by performing the following duties.

• Provides the best quality experience with courtesy and a professional attitude to maintain customer satisfaction.
• Assists customers via telephone, email, or fax regarding product availability, etc.
• Correctly enters customer orders into the system.
• Transmits or emails Bills of Lading and pick tickets of customer orders to warehouses for shipping.
• Notifies customers when back orders will be available.
• Communicates with purchasing and production regarding low inventories and product needs for customer shipments.
• Tracks orders for timely shipments and customer pickups.
• Keeps order desk price books updated for customer pricing.
• Reviews pricing and generates customer invoices.
• Coordinates with Accounts Receivable to contact delinquent account holders to request payment.
• Researches customer discrepancies and past-due amounts with the assistance of Accounts Receivable;
  Contacts delinquent account holders to request payment.
• Other duties as assigned.

• 2 years of previous order desk/customer service experience required.

• 3-5 years of previous order desk/customer service experience is strongly preferred.
• Bachelor's Degree, preferred.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively to diverse audiences.
• Ability to read and comprehend instructions and memos in English;
  Ability to carry out detailed written and verbal instructions
• Intermediate knowledge of Word, Excel, and Outlook and the ability and willingness to learn new software applications
• Attention to detail at a high level
• Self- motivated with the ability to handle multiple tasks accurately and meet deadlines in a fast-paced environment
• Ability to build relationships and work well in a team-based environment
• Strong customer orientation

None

The physical environment requires the employee to work primarily in an office environment with prolonged periods of sitting at a desk and working on a computer. Occasionally works in a warehouse/plant in heat/cold conditions. Frequently required to use personal protective equipment to prevent exposure to hazards. Must be able to lift to 25 pounds at times.

This is a full-time position that is non-exempt. Typically works 5 eight-hour days (Monday - Friday) with overtime as required.

Must have a high school diploma or equivalent;
Associate's degree preferred.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.