Customer Service Representative - Spay/Neuter Services
Listed on 2026-11-01
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Customer Service/HelpDesk
Job Title
We're looking for a team player to deliver excellent customer service in a personable, friendly manner to our adopters and clients who visit our Spay/Neuter Services at the Central California SPCA.
Key ResponsibilitiesSchedule and manage client appointments using practice management software
Maintain accurate electronic medical records (EMR) and client documentation
Monitor and track inventory, ensuring timely updates in the system
Manage the full client visit process, including check-in, service coordination, and discharge for surgical and vaccination appointments
Provide exceptional customer service with a friendly, professional, and compassionate approach
Communicate clearly with clients and relay important information to veterinarians and management
Educate clients on responsible pet ownership, animal care, and available services
Accurately process cash and credit card transactions
Maintain cleanliness and organization throughout the facility, including reception, exam rooms, and common areas
Keep workstations clean and organized at all times
Stay informed on services, programs, and promotions to better assist clients
Promote services, programs, and donation opportunities in alignment with organizational policies
Follow all safety, sanitation, and disease control protocols
Perform general facility upkeep and support daily operations as needed
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