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Hotline Customer Service Representative Ohio, Texas
Job in
Fresno, Fresno County, California, 93650, USA
Listed on 2026-11-01
Listing for:
OCBridge
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Retail Associate/ Customer Service
Job Description & How to Apply Below
- - Customer-first mindset with a strong sense of ownership and follow-through
- - Reliable, organized, and able to manage multiple customer interactions without dropping the ball
- - Structured thinker with sharp attention to detail
- - Genuine curiosity about how products work; comfortable asking questions and figuring things out
- - Excellent English communication skills, both written and verbal
- - Handle inbound customer inquiries via phone and live chat in a timely and professional manner
- - Support customers with questions related to orders, delivery status, and product information
- - Help customers with basic product usage, setup, and accessory questions
- - Accurately log customer interactions and follow through on open issues, resolving them directly or escalating to the right team
- - Represent the brand with friendliness and consistency across every customer touchpoint
- - Career changers are welcome; motivation, willingness to learn, and interest in technical products are key
- - Primarily offline customer support experience
- Skills:
Phone and live chat customer support, Order, delivery status, and product information support, Basic product usage and setup support, Customer interaction logging and issue escalation - Language proficiency:
Full professional - Other requirements:
Career changers are welcome - motivation, willingness to learn, and interest in technical products are key.
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