Customer Engagement Applications Engineer - Southern SPTS Division

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA's product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

The SPTS division provides advanced wafer processing solutions—including etch, deposition and vapor-based technologies—designed for R&D through high-volume production. With a global presence and strong customer support network, SPTS helps manufacturers across industries improve performance, yield and cost-efficiency. It also offers comprehensive service and spare parts through a worldwide network of service centers and qualified local agents.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements - primary location is in Southern California (Greater Los Angeles and/or Southern California Area).
• Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications - "Process Transfer".
• Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
• On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
• Collaboration with internal SPTS hardware and factory groups to ensure:
  • Proper tool/module software and hardware setup
  • Timely and appropriate issues reporting
  • Smooth timeline for process qualifications
• Collaboration with sales team on new applications or potential for future tool sales.
• Make presentations for all onsite projects - executive reviews and detailed summaries.
• Proactive offering of solutions where required - current and future-facing.
• In depth compilation analysis of data - some of it complex with multiple variables.
• Develop familiarity with necessary process modules and endpoint capabilities.
• Estimated travel for this position is 60%.

• Able to communicate effectively with engineers and executives.
• Flexible and highly motivated with a "hands on", "can do" approach.
• Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines.
• Able to carry out relevant project work in a multi-tasked, manner with daily planning.
• Data-driven with basic understanding of design of experiments and statistical process control.
• Able to effectively mentor other team members as required.
• Willingness to work away from home at specific customer site(s) or abroad for extended periods of time on short notice.

• Educated to degree level in a relevant science or engineering discipline.
• Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing…