Operations Specialist III

Description:

Who We Are:

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

• 2024 & 2025 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
• 2023 - American Banker - "Top 5" Community Bank in the Country #4
• 2023 - OTCQX - Best 50 Companies #3
• 2023 - 5-star Rating Bauer Financial

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth
• Opportunities to Participate in Community Networking Events
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

• Teamwork We collaborate, hold each other accountable, and win together.
• Relationship We are trustworthy, transparent, and respectful.
• Authentic We are humble, vulnerable, and we speak up.
• Commitment We are  hungry, responsive, and have a sense of urgency.

About the Position:

The Central Operations Specialist III role is vital for executing all Central Operations daily functions as needed in times of staff shortage. Training, supporting and coaching team members is essential in this job. Responsibilities could include processing financial transactions such as exception items, ACH, and wire transfers; managing Smart Safe cash balancing and reconciliation; handling card disputes, levies, and subpoenas; and conducting customer research and account reconciliation.

This position will be responsible for training team members in all areas of Central Operations. This position requires accurate and timely completion of tasks, strong attention to detail, and adherence to Federal Reserve Bank requirements.

Essential Duties:

• Completes advanced bank operational functions accurately and on time, following established procedures and deadlines.
• Processes exception items for DDA, SAV, CD, and FMS accounts, including NSF and non-posted items, as well as returned items from the Federal Reserve Bank.
• Manages ACH functions, including processing, returns, notifications of change, and death notification entries.
• Handles incoming and outgoing wires and adjustments with accuracy and compliance.
• Performs daily Smart Safe and Empyreal Safe balancing, branch cash balancing, and reconciliation of wire and Smart Safe activity.
• Reviews and processes card disputes, remote deposit capture (RDC) image deposits, and mobile check deposits.
• Handles legal and regulatory documentation including levies, garnishments, orders to withhold, subpoenas, and summons requests.
• Prepares check affidavit claims, following with bank until completion.
• Performs daily RDC review and approval.
• Performs Mobile check processing.
• Conducts customer research and resolves account-related issues, including large item processing and stop payments, along with placing holds and generating required reporting.
• Enters and maintains rate changes and performs maintenance and callback reviews to ensure accurate account records.
• Performs account reconciliation and certifies all general ledger accounts monthly.
• Balances all general ledger accounts assigned to Central Operations, including ATM, DIP, Harland Clarke, CDARS, suspense asset/liability accounts, and Federal Reserve accounts.
• Supports year-end processing, including new account reviews and file maintenance callbacks.
• Manages Brokered CDs, ensuring timely interest payments and compliance.
• Performs additional Central Operations functions as needed to support departmental needs and operational continuity.
• Provide day-to-day support to central operations staff, ensuring they have the necessary resources and guidance to perform their tasks effectively.
• Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through…