PACE Medical Assistant

We are recruiting for a PACE Medical Assisant to join our growing team.

A Medical Assistant shows genuine warmth with participants and has the ability to make them feel comfortable in the health center while providing effective and technically competent nursing assistance to both participants and UHC providers. The Medical Assistant assists in examination and treatment of participants under the direction of a physician. Primary tasks are to interview participants, measure vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and record information on participants' charts (paper or electronic).

The MA may be required to draw and collect blood samples from participants and prepare specimens for laboratory analysis. Finally Medical Assistant prepares treatment rooms and exam rooms for examination of participants. The MA position provides or facilitates the provision of information needed by both participants and clinicians. Furthermore, they ensure a smooth and well-connected participant flow. The Medical Assistant reports to the Health Center Manager RN.

SUMMARY OF RESPONSIBILITIES:

Works closely with the Health Center Manager RN and other members of the clinic management team to:

• Provides prompt medical support; promotes a smooth participant flow; collects and records data accurately; maintains order of exam rooms, equipment and supplies.
• Provides basic education and information to participants, making sure participants' questions are answered and anxieties alleviated and interfaces with community-oriented activities and staff.
• Achieves the organizational mission to provide health care access for all the members of the community. Helps make sure participants the care they need when they need it.
• Consistently and openly communicates with supervisor and all staff.
• Works flexible or extended hours where necessary.
• Participates in health center in-services and meeting, listening and respecting others' ideas.
• Abides by Rules of Confidentiality.

PERFORMANCE AREA 1: Focus on Participants:

• Listens attentively to participants' complaints and record all information (e.g. medication, vitals, etc) on chart or in electronic health record system.
• Responds to and connects effectively with participants. Listen to our customers, treats them with respect, gives them the quality they expect and deserve and responds immediately to their problems and needs.
• Consistently secures and protects participant information: keeps paper files out of reach of patients/public. Where active, takes steps to ensure electronic participant information is kept confidential. This is done by activating screen saver, minimizing screen when leaving the area, or log off when walking away from computers for any period of time.
• Ensures that exam rooms are neat and set up appropriately for each participant exam.
• Performs specimen collection, preparation and maintains required logs.
• Performs EKG's, accu-checks, and other diagnostic procedures according to guidelines.
• Supports the patient experience by taking initiative to keep participant informed of upcoming procedures and requirements, facilitates participant focus, involvement, and cooperation.
• Discharge participants smoothly from health center areas and checks for any last-minute questions. Makes return appointments as appropriate.
• Relieves participants' stress and anxiety with clear information.
• Provides participants with required educational materials including; vaccine information statements, informs participants of content and answers any questions.
• Routes all formal participant complaints/grievances to Health Center Manager or PACE Director. Solves what problems they can at "point of contact."
• Able to support Reception, Kitchen, Health Center…