Front Office Manager

Front Office Manager

Join to apply for the FRONT OFFICE MANAGER role at Springboard Hospitality

Job Details

• Job Location:
  
  Piccadilly Inn - Fresno, CA
• Salary Range: $64,680.00 - $70,000.00 per year
• Posted: 1 day ago – be among the first 25 applicants
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitality

Springboard Hospitality is a premier third‑party hotel management company with a 30+ year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure‑seekers, tech entrepreneurs, free‑thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming, we empower the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, push authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing, training and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore through Springboard’s award‑winning portfolio. From work‑life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic and well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu and supports a modern remote culture for select positions.

Direct and supervise the daily operations of the hotel’s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. The position supervises daily operations in maintaining the Front Desk and Guest Services operating efficiently and effectively. It also supervises other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

• Reports to Front Office Manager
• Perform special projects and other responsibilities as assigned.
• Participate in hotel committees, MOD program and task force assignments.
• Assist the General Manager in all areas requested and act in his/her place during his/her absence.

• Review VIP reservations, amenity orders and resumes for incoming and in‑house guests; update the computer system by inputting inventory and non‑inventory groups; control suites to ensure suites and special blocks are handled correctly; communicate with other departments to ensure proper handling of guests and groups; maintain contact with Reservation and Sales regarding requests for suites, special accommodations; maintain control over rate changes on in‑house guests.
• Compute daily payroll, schedules and other reports; analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
• Perform front desk supervisor duties: handle cash, make change and balance an assigned house bank; accept and record vouchers, credit cards/travelers checks and other forms of payment; count cash and other methods of payment at the end of the shift to verify and balance the house bank.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues; field guest complaints, conduct research to develop the most effective solutions and negotiate results; plan and implement detailed steps using experienced judgment and discretion.
• Communicate effectively both verbally and in writing to provide clear direction to staff; observe performance and encourage improvement; administer disciplinary procedures; monitor lobby traffic and make staffing adjustments accordingly.
• Organize and coordinate all front office meetings; attend mandatory…