Installation and Technical Support Specialist
Listed on 2025-12-11
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IT/Tech
IT Support, Technical Support
Installation and Technical Support Specialist
Join to apply for the Installation and Technical Support Specialist role at Alta Genetics
The URUS Installation & Technical Support Specialist will support regional sales support, technical troubleshooting, and technical implementation for the GENEX Herd Monitor™ and Alta Cow Watch™ systems. This role merges commercial and technical expertise to ensure the successful deployment and utilization of livestock monitoring technologies that drive reproductive performance, operational efficiency, and on-farm profitability.
You will act as the primary technical expert and project leader supporting sales, configuring systems, and coaching teams. This role benefits from knowledge of dairy herd management, customer training, and innovative technology application in the agtech space.
Responsibilities- Serve as project manager and lead administrator for installation, configuration, and onboarding of Herd Monitor™ and Cow Watch™ systems.
- Train customers in system usage, software tools (e.g., Dairy Comp), and on-farm integration.
- Provide post-installation support.
- Partner with Sales and Technical teams on prospecting, system proposals and service agreements.
- Build and maintain a robust pipeline of customers and key accounts.
- Develop innovative use cases, pilot programs, and market-ready configurations.
- Gather and analyze customer feedback.
- Liaise with the Nedap Category Manager and other business units to ensure alignment with global initiatives.
- Bachelor’s degree in agriculture, Animal Science, or related field (or equivalent experience).
- Ability to travel (air and land) up to 75% within the West and Central regions.
- Strong dairy background with experience working directly with cows and dairy operations.
- Technical aptitude and experience with livestock monitoring or agtech systems preferred.
- Excellent communication, problem-solving, and project management skills.
- Passion for delivering value and building long-term relationships with progressive producers.
- Ability to lift 25 lbs.
- Ability to climb ladders.
As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting‑edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential.
URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.
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