Information Technology Consultant

Information Technology Consultant – California State University, Fresno

Anticipated Hiring Salary Range: $4,595 – $5,073 per month
Full CSU Classification Salary Range: $4,595 – $6,694 per month

This is a full‑time (40 hours per week), probationary, non‑exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees may also participate in the fee‑waiver education program. A summary of benefit information can be found here.

Each Technology Support Specialist – Level 1 (TSS‑1) is an entry‑level professional who utilizes an understanding of information technology principles and maintenance and troubleshooting practices to resolve technology support issues. The TSS‑1 typically operates under established guidelines to deliver day‑to‑day objectives or narrowly defined components of projects. The position works closely with other Technology Support Specialists (TSS) and provides tiers 1 & 2 support to faculty, staff, and students for a college, school, or division as directed.

The TSS‑1 assists the Lead TSS in on‑site support and responds to the end‑user IT service needs of faculty, staff, and students. The TSS‑1 works in conjunction with the Technology Services Service Desk and second‑level support teams to meet these needs effectively. The TSS‑1 works under the general direction of the Manager of Technology Support Services and may also receive direction from a Lead IT Liaison.

Key responsibilities include first‑contact resolution, on‑site support, coordination with central IT resources and the Lead TSS, and providing technical support on software and hardware relevant to the specific mission of the organizations served. The TSS‑1 seeks to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions served, with best practices defined by Technology Services, in conjunction with the university strategic plan.

• Knowledge of
  • Service management tools for tracking Incidents, Service Requests, Problems, and Changes.
  • Campus standard applications.
  • Operating systems:
    Microsoft Windows 10 and later versions (including Active Directory), Apple macOS 10.x and later versions.
  • Hardware:
    Intel PC systems, Apple Macintosh systems.
  • Connectivity and network administration tools (e.g., Ping, Telnet) in fixed‑wire, broadband, and wireless connections.
  • Copyright laws and industry standards.
• Skills/Abilities
  • Strong customer service skills and a proactive, customer‑focused attitude.
  • Excellent communication (verbal and written), particularly telephone and email skills.
  • Excellent interpersonal skills and the ability to engage with different levels of campus hierarchy.
  • Proficiency in using standard campus applications, desktops, and laptops.
  • Coordination and implementation of data exchanges and conversions.
  • Independently apply technical judgment to both standard and non‑standard applications and systems, integrate multiple applications to match user and business process needs, and use systems to provide solutions to a wide range of common business problems.
  • Provide strong fault isolation and problem‑solving.
  • Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

• Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience that demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• One year of experience in a customer support environment supporting technical services.
• Preferred knowledge, skills, or abilities
  • 3 years’ experience in a customer support environment supporting technical services for a large organization.
  • Experience with in higher education or public sector service with an…