Information Technology Consultant

Information Technology Consultant (Technology Support Specialist I) Compensation and Benefits

Anticipated hiring salary range: $4,595 - $5,073 per month. Full CSU classification salary range: $4,595 - $6,694 per month.

• This is a full‑time (equivalent to 40 hours per week), probationary, non‑exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

For a summary of benefit information refer to the CSU benefits page.

Each Technology Support Specialist – Level 1 (TSS‑1) is an entry‑level professional who utilizes information technology principles and applies maintenance and troubleshooting practices to resolve technology support issues. TSS‑1 works under established guidelines to deliver day‑to‑day objectives and provides tiers 1 and 2 support to faculty, staff, and students. The role supports the Technology Services Service Desk and second‑level support teams.

TSS‑1 operates in conjunction with the Lead TSS, the Manager of Technology Support Services, and the Lead IT Liaison. The goal is to gain the knowledge, skills, and experience needed to be fully proficient in performing most duties in the assigned area.

TSS‑1 provides first‑contact resolution, on‑site support, and works with central IT resources to meet the IT needs of colleges, schools, and divisions within the university system.

• Knowledge of:
  • Service management tools for tracking incidents, service requests, problems, and changes.
  • Campus standard applications.
  • Operating systems:
    Microsoft Windows 10 and later, Active Directory, Apple macOS 10.x and later.
  • Hardware:
    Intel PC systems, Apple Macintosh systems.
  • Connectivity and network administration tools (e.g., ping, telnet) for fixed‑wire, broadband, and wireless connections.
  • Copyright laws and industry standards.
• Skills and abilities:
  • Strong customer‑service skills and proactive, customer‑focused attitude.
  • Excellent communication (verbal, written, telephone, and email).
  • Excellent interpersonal skills and ability to engage with campus hierarchy.
  • Proficiency in using standard campus applications, desktops, and laptops.
  • Coordination and implementation of data exchanges and conversions.
  • Independent technical judgment to integrate multiple applications and provide solutions.
  • Fault isolation and problem‑solving.
  • Initiate and manage multiple tasks and projects under competing deadlines.

• Equivalent to a bachelor’s degree in a related field; relevant education or experience may substitute on a year‑for‑year basis.
• One year of experience in a customer support environment supporting technical services.
• Preferred:
  • Three years of experience in a large organization’s technical support.
  • Experience with in higher education or public sector service.
  • ITIL Foundation Certification or relevant experience in an ITIL environment.
  • Any CompTIA or similar certification.
  • Knowledge of:
    • Systems design and technology integration techniques.
    • Data administration principles and techniques.
  • Abilities:
    • Consulting skills to assess user needs and provide solutions.
    • Support multimedia/video productions.
    • Support database administration for MySQL, SQL Server, and/or Oracle.
    • Support system, database, and network maintenance (wired and wireless).
    • Support software applications.

Technology Services provides technology‑based planning, resources, and services to students, faculty, and staff of California State University, Fresno. The department leads effective technology and quality services that support daily university activities, advance teaching and learning, enhance productivity, and safeguard information.

Applications received by January 4, 2026 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the hiring manager or search committee.

Apply by completing the California State University, Fresno online…