Site Reliability​/Gitops Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. Canonical is founder‑led, profitable, and growing with 1200+ colleagues in 75+ countries and very few office‑based roles.

Teams meet two to four times yearly in person at interesting locations around the world to align on strategy and execution.

Job Summary – The Information Systems (IS) team supports and maintains all of Canonical’s IT production services used by over 60 million Ubuntu users. As a Site Reliability / Git Ops Engineer you will drive operations automation to the next level in our private clouds and public clouds. You will define infrastructure as code, improve Canonical products and open‑source technologies, collaborate on design and implementation with cross‑functional teams, and provide critical feedback to developers at scale.

Location – This role is available remotely in any timezone.

• Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes.
• Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems.
• Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical.
• Maintain operational responsibility for all of Canonical’s core services, networks, and infrastructure.
• Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement, and maintain monitoring and alerting for various systems and services.
• Collaborate with development teams to design service architecture, documentation, playbooks, policies, and operational procedures.
• Provide assistance and work with globally distributed engineering, operations, and support peers.
• Be given uninterrupted development time to focus on larger projects and automation of manual tasks.
• Share your experience, know‑how, and best practices with other team members in design sessions, mentorship, and ’doing work together’.
• Carry final responsibility for time‑critical escalations.

• A deep experience of defining operations in code, using version control, peer review, and CI/CD to roll out changes to applications and infrastructure.
• Strong modern engineering background: peer‑review, unit testing, SCM, CI/CD, and Agile practices.
• Python software development experience with large projects.
• Practical knowledge of Linux networking, routing, and firewalls.
• Affinity for various Linux storage systems, from Ceph to databases.
• Hands‑on experience administering enterprise Linux servers.
• Extensive knowledge of cloud computing concepts and technologies.
• Bachelor’s degree or greater, preferably in computer science or a related engineering field.
• Excellent communication skills in English across written and spoken channels.
• Motivation to troubleshoot from kernel to web and willingness to ask for help when needed.
• Flexibility to learn new things quickly.
• Passion for open-source, especially Ubuntu or Debian.

About Canonical – Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are transforming AI, IoT, and the cloud. We recruit on a global basis and set a very high standard for people joining the company.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.