Procedures Writer and Business Process Specialist

STATUS: Non-exempt, full-time, 40 hours per week

DEPARTMENT: Central Operations

LOCATION: Fresno, CA

Research, develop, validate and maintain operational procedures. Analyze work processes, identify opportunities for continuous improvement, and develop strategies to optimize work efficiency.

• Create and maintain comprehensive policies, standard operating procedures and process guides for multi-departmental operational functions.
• Plan and conduct meetings with subject matter experts and unit leaders to identify essential workflows, processes, policy requirements and system functions.
• Evaluate existing business unit and operational processes, identify gaps, and recommend improvements that support strategic objectives.
• Research policy and regulatory requirements that relate to operational procedures. Interview subject matter experts for clarification, as necessary.
• Write procedures following approved format. Conduct desk audits to validate procedures and ensure they are current. Recommend updates, submit for approval and publish final procedures on SharePoint.
• Create graphs and charts, and capture system screen shots that clarify procedural documentation.
• Collaborate in the development, approval and implementation of new procedures that support business objectives and regulatory requirements. Act as a subject matter expert in process improvement and provide tactical input to shape operational best practices within the team.
• Maintain SharePoint library of operational procedures.
• Continuously ensure documents are updated, streamline, maintained and archived appropriately.
• Design forms and convert to PDF format with fillable fields.
• Maintain record of published documents and revision history.

Knowledge, Skills and Abilities:

• Ability to manage multiple priorities and deadlines.
• Ability to identify inefficiencies and root causes.
• Ability to understand workflow automation and change management principles.
• Professional demeanor and verbal communication skills.
• Strong interpersonal and communication skills, with demonstrated experience engaging stakeholders.
• Good judgement, decision making and problem-solving skills.
• Effective business writing skills.
• Aptitude for detail.
• Ability to multi-task and respond quickly to changing priorities.
• Excellent organizational and analytical skills.
• Excellent English language skills, including grammar, vocabulary and sentence structure.
• Proficiency with document/publication software including Microsoft Office, Adobe Photoshop, Illustrator, Adobe Professional.
• Computer proficiency, including internet browsers and Microsoft Office Suite products.
• Ability to perform essential job functions independently, under minimal supervision.
• Proficiency at speaking, reading and writing English.

• Three years of experience in banking operations.
• One year of technical writing experience with the ability to interpret and document complicated concepts and processes that are well organized, logical and concise.
• Associates or Bachelor’s degree in English, Journalism, or Technology field, or equivalent training/experience, preferred.
• Knowledge of bank operational practices, policies, regulatory requirements and objectives, preferred.

Excellent benefits package for eligible employees and their families. Competitive salary BOE in the range of $25.28 - $36.74 Hourly.

Equal Employment Opportunity Employer/Veterans/Disabled.