SVP, Global Alliances

SVP, Global Alliances

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

The SVP, Global Alliances will lead the strategy, development, and execution of our global partner ecosystem to accelerate growth, drive customer success, and expand market reach. This highly visible role requires a seasoned executive with deep experience in SaaS, enterprise software, and global alliance management. You will be responsible for building and scaling strategic partnerships with system integrators, cloud platforms, ISVs, and resellers to deliver joint value and drive revenue.

• Define and execute a global alliance strategy aligned with corporate objectives and market opportunities.
• Build scalable, repeatable partner programs that drive joint solutions, co‑selling, and customer success.
• Identify and cultivate new strategic partnerships to expand market presence and solution offerings.

• Develop and implement partner enablement frameworks including training, certifications, and sales toolkits.
• Establish and monitor KPIs to measure partner performance, pipeline contribution, and customer impact.
• Lead Quarterly Business Reviews (QBRs) and Annual Reviews to ensure alignment and accountability.

• Partner with Product, Marketing, Sales, and Customer Success to ensure seamless execution of joint initiatives.
• Collaborate with the Partner Program team to evolve competencies, tiers, and incentives.
• Serve as the executive sponsor for key alliances, ensuring strategic alignment and executive engagement.

• Drive global expansion through regional reseller recruitment and enablement.
• Co‑develop joint value propositions and go‑to‑market strategies with partners.
• Leverage partner insights to inform product innovation and market strategy.

• Ensure rigorous governance, reporting, and communication across the partner ecosystem.
• Balance internal service delivery with external partner scale to optimize customer outcomes.
• Continuously assess market trends, partner needs, and competitive dynamics to refine strategy.

• Bachelor’s degree required; MBA or advanced degree preferred.
• 15+ years of experience in global partner and alliance leadership within a SaaS or enterprise technology company.
• Proven success in building and scaling global partner ecosystems, including SIs, ISVs, cloud platforms, and resellers.
• Strong track record of driving revenue growth, customer success, and market expansion through strategic partnerships.
• Executive presence with the ability to influence and collaborate across C-level stakeholders.
• Deep understanding of partner business models, market dynamics, and enterprise buying cycles.
• High energy, resilient, and thrives in fast-paced, high-growth environments.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable…