Service Center - Field Technician

• Pay or shift range: $27.70 to $34.65 The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Pay Range: $27.70 - $34.65

(Additional $1.00 per hour for hours worked between 7:00pm and 11:59pm. Additional $2.00 per hour worked between 12:00am-4:59am)

About Foster Farms

At Foster Farms, our mission is creating great food and serving great moments. Our vision is to be the best and most trusted food company, empowering and nourishing the lives of those we serve. We measure our success by how well we protect and care for our team, our consumers, our animals, and our environment, while delivering operational excellence and exceptional value to our customers.

PURPOSE OF POSITION

To serve as an on-site, plant-based member of the IT organization who functions as the "remote hands" and local eyes for the broader, centrally located IT department. Physically embedded at an assigned Foster Farms facility, this position performs the hands-on tasks directed by Corporate IT specialists—Infrastructure, Network, Cybersecurity, Business Systems, and the IT Service Center—so that issues those teams manage remotely can be diagnosed and resolved on the plant floor.

The role is deliberately relationship-driven: the technician builds trusted, day-to-day working relationships with plant leadership and the Maintenance team and acts as the two-way liaison between the facility, Operations, and IT.

ESSENTIAL JOB FUNCTIONS

• Serve as on-site "remote hands" and eyes for the broader IT department. Perform hands-on tasks directed by Infrastructure, Network, Cybersecurity, Business Systems, and Service Center teams—physical diagnostics, device and part swaps, power-cycles, imaging, cabling and patching at IT-owned panels, staging, and on-floor verification—so remotely managed issues, maintenance, and deployments can be completed at the facility.
• Identify, triage, and help resolve issues on IT-supported shop-floor manufacturing systems, including plant-floor and warehouse computers, label and thermal printers, barcode scanners, handheld RF devices, scanning and labeling stations, Manufacturing/Warehouse client applications, and IT-managed floor connectivity. Coordinate with Plant Maintenance, Plant Engineering, and vendors at the OT/IT boundary.
• Build and maintain trusted working relationships with plant leadership and the Maintenance team. Conduct regular floor walk-throughs and operational reviews, proactively surface issues before they interrupt production, and act as the two-way liaison between the facility and Corporate IT.
• Provide on-site end-user, plant, and application support through approved Service Center channels—desktops, laptops, mobile devices, printers, peripherals, operating systems, productivity and business applications, and network connectivity—documenting all activity within the IT ticketing system.
• Install, deploy, configure, trouble shoot, repair, replace, inventory, and maintain IT hardware. Perform routine asset audits and maintain visibility into assigned inventories, spare equipment, and lifecycle activities.
• Create and maintain site documentation, knowledge articles, standard operating procedures, floor-system troubleshooting notes, inventory records, and audit reports so information is accurate and available to support ongoing operations.
• Participate in technology projects, hardware refreshes, software implementations, site moves, infrastructure deployments, and testing activities as the on-site hands, ensuring support requirements are addressed before go-live.
• Other duties as assigned by the Service Center Manager.

ADDITIONAL FUNCTIONS

• Perform routine…