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Lead Servicenow Consultant
Job in
Fresno, Fresno County, California, 93650, USA
Listed on 2026-10-30
Listing for:
IVID TEK INC
Full Time
position Listed on 2026-10-30
Job specializations:
-
IT/Tech
IT Consultant, Systems Engineer, IT Project Manager, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Lead Service Now Consultant
Location:
Remote Type:
Contract W2, C2C Work Auth: USC, GC, H1B, EAD
Job Responsibilities:
- Lead the design, development, and implementation of complex Service Now Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM).
- Architect and migrate legacy Technology Standards (TS) processes into Service Now, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
- Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
- Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
- Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
- Develop and maintain enterprise integrations using Service Now Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools.
- Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
- Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
- Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
- Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops.
- Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable Service Now solutions.
- Ensure adherence to Service Now out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.
- Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
- Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
- Experience integrating Tenable or similar security platforms.
- Familiarity with federal enterprise environments and governance requirements.
- Experience with complex legacy platform migrations.
- Strong troubleshooting, stakeholder management, and technical documentation skills.
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