IT - Enterprise Platforms Servicing - Business Systems Analyst

Job Title:

Business Systems Analyst I

Reports to:

Manager
- Enterprise Cores and Applications

Department: IT
- Enterprise Platforms Servicing Applications

Location:

Remote (Must Reside in California)

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. You enjoy translating business needs into effective technology solutions that improve processes and user experiences.

Working with stakeholders to define requirements, support software implementations, and resolve operational challenges allows you to combine analytical thinking with technical problem-solving. Your ability to bridge business and technology teams helps create solutions that deliver meaningful results. Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.

Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. Provide high-quality analytical system solutions for key stakeholders. Identifies software functional gaps and opportunities of improvement. Collaborates with product owners to create product backlog by using Agile practices. Participates with the implementation of projects as technical subject matter expert from beginning to completion. Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.

Supports Agile practices and encourages the improvement of service. Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. Provide Tier 1 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for small to medium sized Enterprise-wide managed software solutions.

Delivery Focus:

• 80% Project support
• 20% Department process improvement

Operations Focus:

• 80% Tickets and operational support requests
• 20% Manage and support software upgrades

Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.

Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.

Participate in on-call support for critical response to after hour application impairments or major outages as needed.

Associate…