Legal Product Manager

The Legal Product Manager position is responsible for defining the product roadmap, capabilities and development of legal technology platforms to serve all ACE market and communicating the strategic and tactical goals and objectives for the platform.

Develop, maintain, and communicate the vision, strategy, and roadmap for legal technology products, platforms, and AI-enabled solutions, ensuring alignment with Legal, Claims, and enterprise objectives. Evaluate business cases, financial impact, implementation costs, operational benefits, risks, and return on investment (ROI) for technology initiatives, product enhancements, and vendor solutions. Translate business objectives into product roadmaps, user stories, acceptance criteria, process flows, and functional requirements;

own and prioritize the product backlog to maximize business value. Serve as the primary liaison between Legal Operations, IT, vendors, and business stakeholders to gather requirements, align priorities, communicate product direction, and drive stakeholder engagement. Cultivate and manage strategic relationships with external vendors, enterprise stakeholders, technology partners, consultants, and industry organizations; evaluate solutions, oversee pilots, influence vendor roadmaps, and maximize business value.

Establish product goals, key performance indicators (KPIs), and success metrics; monitor product performance, user adoption, stakeholder feedback, and enhancement opportunities to drive continuous improvement. Develop implementation plans, governance processes, training materials, executive presentations, and stakeholder communications to support successful product delivery and adoption. Research legal industry trends, emerging technologies, market developments, and stakeholder needs to identify opportunities for innovation, automation, process improvement, and new technology solutions.

Maintain subject matter expertise in legal operations, legal technology, AI, automation, document management, and matter management solutions while making strategic and tactical decisions that balance organizational priorities, business needs, and long-term product vision.

7-9 years progressive experience in legal operations, legal administration, legal technology, or a related field. Demonstrated experience in project management. Experience working within Agile, Scrum, or similar product development methodologies. Experience supporting in-house litigation or claims legal teams. Thorough knowledge of legal operations, legal administration, litigation support, legal workflows, and legal service delivery models. Strong understanding of legal technology platforms, including matter management, document management, workflow automation, Discovery, knowledge management, and related enterprise applications.

Strong analytical and problem-solving skills with the ability to evaluate business needs, financial impacts, return on investment (ROI), risks, and technology solution alternatives. Stakeholder management and relationship-building skills with the ability to influence and collaborate across Legal, Operations, IT, vendors, and executive leadership. Excellent verbal, written, presentation, and facilitation skills, including the ability to communicate technical concepts to non-technical audiences and prepare executive-level recommendations.

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The starting pay range for this position is: $ - $. Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths create a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing…