Associate Director, Customer Engagement Platforms & Data
Listed on 2026-11-01
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IT/Tech
Business Systems & Technology Analysis, CRM Systems & Management, Information Security & Data Protection
Associate Director, Customer Engagement Platforms & Data, leading product management and solution architecture for commercial and medical customer engagement capabilities within biotech.
ResponsibilitiesTranslate business strategies into scalable platform solutions, manage delivery of CRM, digital engagement, analytics, and integration projects, partner with cross-functional teams on data governance, security, and compliance, and oversee lifecycle and vendor management.
QualificationsBachelor's in business, IT, or life sciences; 8+ years in business technology, with 5+ in biotech/pharma, including 3+ leading product/platform delivery; hands-on experience in SaaS, APIs, customer data management, and regulated environments.
High-ValuePharma/biotech, commercial/medical affairs, omnichannel engagement, customer data, API/integration expertise, regulatory compliance, digital solutions, and vendor collaboration.
Work SetupHybrid/remotely based in San Diego, with up to 20% travel.
The following opportunity is for a Associate Director, Customer Engagement Platforms & Data with Travere Therapeutics.
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