Senior Analytics Engineer

Better Help is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever.

And we’re not stopping there – as the unmet need for mental health services continues to grow, Better Help is committed to being part of the solution.

We are looking for a Senior Analytics Engineer to help us build best-in-class data products that deliver high-quality, trustworthy data and keep pace with our accelerated growth. These products must be built and maintained using best practices so they stay scalable and earn stakeholder trust as we grow in both size and scope. This person will work cross‑functionally with technical and business stakeholders across the company, and will optimize our data stack to deliver trustworthy, discoverable, impactful data, served to both people and the AI tools they increasingly rely on.

• Employ your strong SQL and data modeling skills to propose, design, and build trusted tables in our data warehouse via dbt, serving as a single source of truth for business intelligence, data science, and machine learning use cases.
• Lead end‑to‑end dimensional modeling efforts, from requirements gathering through implementation, testing, and delivery, creating high‑quality data experiences and collaborating directly with stakeholders to support their analytical success.
• Design and extend our semantic layer: the governed, metric‑driven interface (built as Snowflake semantic views in dbt) that powers Looker and our natural‑language BI chatbot, so stakeholders and AI agents get the same trusted answer to the same question. This includes defining canonical metrics, relationships, and verified queries grounded in real business questions.
• Use your experience with business partners and your empathy for users to translate stakeholder needs into well‑structured data models and downstream experiences in Looker.
• Act as a subject‑matter expert (SME) for cross‑functional teams, enabling data‑driven decision‑making through dashboards, self‑serve tooling, and ad‑hoc analyses, especially for data‑forward teams like marketing, international growth, and insurance.
• Uphold data governance and privacy in a healthcare environment, applying PII/PHI classification, masking policies, and data contracts so our data assets stay trustworthy and protected as they scale.
• Build for performance and cost at "big data" scale, using incrementality patterns, sound warehouse and clustering choices, and query optimization so our models stay fast and efficient as volume grows.
• Contribute to Better Help's data‑driven culture by supporting self‑service, improving data discovery and lineage, and fostering trust in our data assets.
• Partner closely with data and machine learning engineers in our modern data stack, which includes dbt, Looker, Snowflake, Airflow, Snowplow, and Fivetran.
• Enjoy great teamwork, collaborate with data‑minded colleagues who care deeply about mental health, and take pride in building a world‑class product that makes a difference in people's lives.

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we’re fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office…