Business Analyst IV

Role: Business Analyst IV
Location: Remote
Duration: 12+ months with strong possibility of extension
Pay Rate: $70- $80/hour on W2

We’re looking for a Business Analyst to support customer experience analytics and voice-of-customer insights across the end-to-end customer journey. This role will analyze customer feedback and post-sales data across purchasing, delivery, product setup, customer support, warranties, returns, product reviews, and social media sentiment.

The ideal candidate will have strong SQL and analytical skills, hands‑on experience using AI tools and LLMs, and the ability to translate complex customer data into actionable business recommendations. This is a hands‑on role requiring someone who can build repeatable AI‑powered workflows, validate analytical outputs, identify emerging customer issues, and collaborate with cross‑functional teams to drive improvements.

• Produce recurring and ad‑hoc customer insights reports covering all stages of the customer journey, including purchase, delivery, support, warranty, returns, reviews, and social sentiment.
• Identify emerging and fast‑growing customer issues, quantify their impact, and highlight potential root causes to relevant teams.
• Conduct in‑depth analysis of customer and product issues for cross‑functional stakeholders.
• Deliver customer insights and analytical readouts during product launches, software releases, and critical business reviews.
• Use AI agents and LLM tools for data queries, customer feedback classification, summarization, analysis, and report creation.
• Build and document reusable AI workflows to improve the speed and reliability of recurring analyses.
• Validate AI‑generated analysis before sharing, ensuring numbers, classifications, and findings are accurate and supported by source data.
• Establish and maintain quality checks for AI‑powered analytical workflows.
• Build and maintain dashboards and reusable SQL queries for customer experience metrics.
• Identify data quality issues, maintain data integrity, and collaborate with data owners to resolve them.
• Track how customer insights translate into product or process improvements and communicate the resulting impact.

• 7+ years of experience in data analytics, customer insights, or customer experience analytics.
• 2+ years of experience specifically in customer experience or customer insights analytics.
• Strong SQL skills, including querying, joining, and aggregating large datasets.
• Experience analyzing customer feedback from support tickets, product reviews, surveys, and social media.
• Hands‑on experience using LLM tools or AI agents in day‑to‑day analytical work.
• Experience validating analytical outputs and checking AI‑generated results against source data.
• Ability to translate complex analysis into actionable recommendations and presentations for non‑technical audiences.
• Strong analytical thinking, attention to detail, and communication skills.

• Experience building multi‑step AI workflows or agents, including prompt chains and document retrieval workflows.
• Experience evaluating LLM output quality using labeled test sets and metrics such as precision and recall.
• Proficiency in Python or R.
• Experience in consumer electronics or hardware industries.
• Familiarity with customer experience platforms such as Medallia or Qualtrics.

• 7+ years of experience in data analytics, customer insights, or CX analytics.
• 2+ years of customer experience or customer insights analytics experience.
• Strong SQL proficiency and experience working with large datasets.
• Experience analyzing customer feedback across multiple channels.
• Hands‑on experience with LLM tools or AI agents.
• Ability to validate AI‑generated results and ensure…