RCIS Crop Area Claims Manager; Fresno

RCIS Crop Area Claims Manager (Fresno)

Zurich is currently looking for a Crop Area Claims Manager to join our Rural Community Insurance Services (RCIS) team. RCIS is one of the leading crop insurance providers in the U.S., offering protection in all 50 states through a national network of about 3,600 licensed agents. This role will be based virtually from the applicant’s home in Northeast North Dakota and will lead a group of Crop General Adjusters.

Candidates must reside in one of the following North Dakota counties:
Pembina, Cavalier, Walsh, Grand Forks, Nelson, Trail, Griggs, Steele, Cass, Barnes.

• Overseeing day‑to‑day work activities of a group of Crop claims adjusters by providing direction, technical guidance, and tracking/reporting on key metrics.
• Contributing to customer satisfaction targets by building and maintaining relationships with internal colleagues and external customers to analyze and resolve quality and customer service problems.
• Monitoring performance of staff and acting as an escalation point for claims to ensure they are handled efficiently and effectively, delivering on our customer‑centric claims service.
• Managing and coaching a team to set goals, achieve results, and ensuring compliance with all legal, regulatory, and internal control requirements.
• Creating a workplace culture that is consistent with the Zurich mission and vision.

• Bachelor’s Degree and 2 or more years of experience in the Crop Claims area, OR
• High School Diploma or Equivalent and 4 or more years of experience in the Crop Claims area, OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Crop Claims area, AND
• 2 or more years of Crop claims handling experience.
• Customer Service experience.
• Experience with Microsoft Office.
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment.

• Crop Claims experience highly preferred.
• Experience collaborating across work groups.
• Leadership, coaching or mentoring experience.
• People Management experience.
• Ability to collaborate across work groups.
• Excellent communication skills.
• Analytical skills.
• Team lead or management experience.

The proposed salary range for this position is $61,700.00 – $, with short‑term incentive bonus eligibility set at 10%. You may also be eligible for bonuses and merit increases. The pay range shown is a national average and may vary by location.

We offer competitive pay and comprehensive benefits for employees and their families. Learn more about Total Rewards here.

Location(s): AM - California Virtual Office, AM - Fresno
Remote Working:
Hybrid

Schedule:

Full Time
Employment Sponsorship Offered:
No

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033.

Please note:

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.