Shaw Branch - Branch Manager IV

general description

the branch manager iv is responsible for fostering a professional and friendly environment that provides an exceptional service experience to golden 1 members, resulting in expansion of golden 1 market share, wallet share, and increased revenue. Builds, trains, coaches, and leads an engaged team through employee development. Leads overall performance and member service objectives that align with golden 1’s mission, vision, and core values.

Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures. Creates a positive branch service culture and partners with other departments to achieve shared company objectives. Identifies community event opportunities and potential select employee groups and actively participates in related events.

• fosters a professional and friendly environment that provides exceptional service to golden 1 members, resulting in expansion of golden 1 market share, wallet share, and increased revenue.
• build, train, coach and lead an engaged team through employee development.
• leads overall performance and member service objectives that align with golden 1's mission, vision, and core values.
• plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures.
• creates a positive branch service culture and partners with other departments to achieve shared company objectives.
• identifies community event opportunities and potential select employee groups and actively participates in related events.
• coach, develop and manage staff performance to meet or exceed all service objectives and expectations.
• identify, target, and market the credit union to potential fields of membership within the branch’s demographic and local communities.
• develop and implement branch business and marketing plans.
• plans, organizes and participates in branch outbound call efforts. Ensures all team members follow-up on active member outreach (i.e. Phone calls, e-mails, etc…).
• conduct employment interviews as necessary. Hire, train, develop, direct, schedule, and evaluate the performance for all branch employees.
• maintain a thorough understanding of all state and federal laws and regulations related to credit union compliance.
• complete activities associated with human resource processes of direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc…
• identify, investigate and respond to members’ concerns.
• distribute all pertinent information to management and staff through preparing, conducting, and attending meetings.
• monitor all internal policy and procedural controls to safeguard the funds and assets of golden 1.
• oversee, assist, and partner with the associate branch manager (and/or member service specialist iv) to ensure internal processes and controls are well established.
• participate on special and standing committees.
• provide recommendations on all branch employees’ promotions and placement.
• assure that the physical maintenance and appearances of the facilities are maintained.
• travel to meetings by car or public conveyance.
• when an insufficient number of authorized notary publics are on staff, the branch manager is required to perform those duties.
• prepare and submit budget justifications oversee and control applicable budgetary expenses.
• may occasionally be requested to fill in at another branch location.
• develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the credit union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

• must be able to effectively communicate both orally and in writing to discuss golden 1 products and services with members and potential members and to resolve member concerns and conflicts.
• must possess…