Client Service Manager II

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a diverse family of minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe every candidate brings something special to the table, including you! Even if you feel you're close but not an exact match, we encourage you to apply.

The Branch Client Service Manager II is responsible for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of assigned accounts within a Branch. This role reports directly to the Branch Client Service Director or Supervisor. The role contributes to client retention, satisfaction, and enhances AJG's value, while achieving operational and margin targets. You will manage accounts profitably, build and strengthen client relationships, lead renewal processes, and promote additional services and coverage lines.

Required: Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of relevant experience. Producer's License, ability to travel up to 25%, proficiency in Microsoft Office, and appropriate licensing as required.

Preferred: Prior insurance knowledge, experience managing client relationships, and solid financial acumen. Construction experience is highly preferred.

Behaviors: Proficiency in using technology to maximize productivity, strong communication skills, consultative engagement, ability to manage multiple priorities, and self-direction.

Along with a competitive salary, we offer a variety of benefits, including:

• Medical, dental, and vision plans from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational reimbursement
• Paid parental leave

Additional benefits include mental health services, flexible work hours, training programs, Gallagher Thrive wellness initiatives, charitable matching, and more.

We are committed to inclusion and diversity, viewing it as a core part of our business and a vital strength. Gallagher has led with a commitment to sustainability and community support for over 95 years. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are an equal opportunity employer, providing accommodations for disabilities and prohibiting discrimination based on protected characteristics.