Trolley Manager

OPEN UNTIL FILLED, RECRUITMENT MAY CLOSE AT ANY TIME.

The City of Fresno is looking for an energetic and enthusiastic Trolley Manager to lead one of our most exciting community services – the Fresno

HOP Trolley Service. This unique trolley experience connects locals and visitors to some of Fresno’s most popular destinations, offering a fun, convenient, and stress-free way to explore Fresno.

Fresno

HOP is all about showcasing the best that Fresno has to offer. The trolley connects Fresno State and Campus Pointe to vibrant areas like the Brewery District, Cultural Arts District, and the Tower District. Fresno

HOP also provides special event services and charter options, offering a unique and exciting way for groups to explore Fresno or add a special touch to any occasion.

As the Trolley Manager, you will oversee operations, lead a dynamic team, and ensure every ride is an unforgettable experience.

• Planning, organizing, and managing trolley operations and staff
• Developing and implementing service procedures and policies
• Promoting charter opportunities and partnering with businesses to increase ridership and revenue
• Recommending improvements to enhance efficiency and rider experience
• Marketing the trolley service and keeping riders informed about schedules, routes, and local attractions
• Responding to service‑related feedback and ensuring timely follow‑up
• Training team members on safety and customer service practices

This role is perfect for someone who loves working with people, has strong organizational skills, and is excited about being part of a service that brings the community together and highlights the best of Fresno.

This is an unclassified position in which the incumbent serves at the will of the Department Director.

The current vacancy exists in the General Services Department.

Applicants must meet the minimum qualifications on or before the posted filing deadline.

Possession of a Bachelor’s Degree from an accredited college or university in transportation, hospitality management, public or business administration or a closely related field.

Four (4) years of experience in transit or trolley service operations, including one (1) year in a supervisory capacity; or four (4) years of operations management experience in the hospitality or customer service industry, including one (1) year in a supervisory capacity. Additional qualifying experience may be substituted for the required education on a year for year basis, up to a maximum of two (2) years.

Possession and continued maintenance of a valid Class A or a valid Class B California Driver’s License with Passenger endorsement within six (6) months of appointment. Failure to maintain the required license shall be cause for termination from this classification.

May be required to obtain and maintain additional Certificates and/or license.

APPLICANTS MUST ATTACH A COPY OF THEIR BACHELOR'S DEGREE OR COLLEGE TRANSCRIPTS FOR VERIFICATION OF THE REQUIRED UNITS.

Eligible candidates certified for consideration for this position and subsequently selected following a Department interview will be required to successfully complete a Department of Justice fingerprint process prior to employment with the City of Fresno.

Interested and qualified applicants must submit an official City of Fresno application on‑line.

Applications may be submitted sno.gov/jobs. For information on how to complete an on‑line application, please view "Instruction Guide" on the City’s website, Personnel Services Career Opportunities page, or call (559) 621‑6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

After the final filing date, completed applications will be reviewed and a select group of candidates will be invited to interview.

Inquiries should be directed to:

Diana Meagher, Human Resources Analyst

(559) 621‑6955

Diana.

Meagher

2600 Fresno Street

Fresno, California 93721‑3614

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee…