Account Manager

Under direction of the Director of Operations, the Operations Manager will undertake general oversight of operational and administrative functions across a large contract based out of the Inland Empire. This person will ensure the highest standards of security and compliance are being met across all sites.

• Administers internal control programs, as designated by the Director of Operations, to facilitate the operational or administrative qualifications of the contract.
• Manages large‑scale deliverables and ensures security variables such as Non‑billable Overtime are maintained at or exceeding company standards.
• Receives and executes, on behalf of the Director of Operations, technical directions as the client may issue within the terms and conditions of the contract.
• Monitors and acts upon all attendance and disciplinary issues of Contractor’s personnel.
• Prepares all weekly summary reports required for the operation, including but not limited to post‑incident reports and daily total guard hours.
• Maintains all post orders in a central file and ensures posts have copies of these orders at all times.
• Conducts specialized security training required by the Director of Operations.
• Establishes performance measures for the service provided under this Contract and other means to ensure productivity and overall effectiveness.
• Attends daily briefings with both the Director of Operations and/or the Senior Vice President of Operations to provide updates on all posts and communicate any issues, problems or concerns including the number of Agents on post and the number of relief Security Agents as required.
• Recommends enhancements to policy and procedures.
• Engages subordinate Managers and Security Operators to ensure contract compliance and defines performance expectations.
• Ensures sound business practices are deployed to comply with financial performance projections.
• Maintains high standards of competence through instruction and training for the Managers, Supervisors, and security personnel.
• Provides direct management to subordinate personnel.

• Must possess at least eight years of experience managing security operations at a complex, multi‑use facility; or six years serving in the US military or law enforcement.
• Must be highly organized and available during off‑hours, weekends, etc.
• Individual must possess excellent verbal and written communication skills.
• Individual must have experience managing Guard staff.
• Must possess a valid Driver’s License.
• Ability to receive and disseminate information clearly is required.
• Ability to support First Responders as directed is required.
• Ability to multi‑task and prioritize is required.
• Individual must be highly organized and responsive.
• Courteous, "customer‑service" demeanor is required.

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full‑time

Inter‑Con Security Systems, Inc. is an Equal Opportunity Employer – Disability/Veteran.