Property Manager

Overview

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Granville Homes is seeking a Resident Manager/Leasing Agent to join its Property Management Team. The Resident Manager/Leasing Agent oversees various rental properties while maintaining positive relationships with existing tenants. This position requires living and working on-site, delivering customer service and pertinent information to prospective tenants.

Reports to:

Property Asset Manager

Position Type:
Full-Time (40 hours/wk.)

Schedule:

Monday through Friday 8:00 a.m. to 5:00 p.m. Weekends and after-hours work may be required as department needs demand. Hours can vary per assigned community.

Base pay range: $23.00/hr - $25.00/hr

• Required to live and work on-site at the property assigned.
• Self-starter who requires little supervision with high level of integrity.
• Greeting, showing/touring apartments to prospective residents.
• Processing and supervising resident applications and credit screening.
• Has discretion regarding vendors (e.g., retaining vendors and terminating vendor relationships).
• May be required to oversee more than one residential property.
• Assist with preparing tenant-related notices and work with outside legal counsel during eviction procedures.
• Negotiates and renews both residential and commercial tenant leases.
• Processes leasing, move-in, move-out and unit turn procedures.
• Maintains prospect, traffic, delinquent and leasing data reports.
• Rent collection, receipting and deposit processing.
• Processes maintenance/repair work orders and invoices.
• Maintains tenant account ledgers.
• Supervises the maintenance and operations of the entire property.
• Coordinates and participates in on/off site tenant or other community events.
• Resolves tenant and/or maintenance issues in a timely and cost-effective manner.
• Maintains a high customer service satisfaction rating.
• Oversees all aspects of the day-to-day operations of the property and leasing office.

• High School Equivalency; AA preferred
• Three years’ experience in a Resident Manager role with increasing managerial responsibility
• Three years' experience with property management;
  App Folio preferred

• Problem Solving/Analysis
• Communication Proficiency
• Decision Making
• Property Management
• Leadership
• Exceptional customer service

None

This job mainly operates within an office environment and routinely uses standard office equipment such as computers, phones, and printers.

• Regularly talk or hear; stand; walk; use hands to handle or feel; reach with hands and arms.
• Frequently sit and climb stairs to access multi-floor tenant units.
• Frequently lift and/or move up to 10 pounds and occasionally up to 50 pounds.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and ability to adjust focus.

Travel is primarily local during the business day. Work Authorization:
Must be eligible to work in the United States.

• Three years’ experience in a Resident Manager role with increasing managerial responsibility
• A passion for providing exceptional customer service while upholding industry and company standards and compliance
• Availability to work a flexible schedule including some nights and occasional weekends

This job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities. Job incumbents may be asked to perform other duties as required.