Store Protection Specialist

Store Protection Specialist at Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores nationwide. Our focus is delivering high‑quality, on‑trending merchandise at extraordinary savings, while creating a fun, treasure‑hunt experience for shoppers.

About Ross Stores, Inc.

Headquartered in Dublin, CA, we operate three buying offices in New York City, Los Angeles and Boston, and eight distribution centers across the country. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to inclusivity, learning opportunities and career growth for our employees.

As Part Of Our Team, You Will Experience

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career Growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the best solutions.
• Diversity, Equality & Inclusion:
  We celebrate diverse backgrounds, identities and ideas, and strive to be a positive force in our community.

General Purpose

This position provides a visible presence at the Store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist greets all customers in a courteous manner, deters potential theft through a commanding presence in Company‑issued vest/required black attire, and monitors the Code 50 package inspection policy. Walks the sales floor to identify and address potential theft indicators, as directed by Store Leadership.

Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. Must embrace Company values and protect the Ross treasure.

Essential Functions Maintaining Safe & Secure Environment

• Prioritizes safety, practices safe behaviors and assists Store Leadership in maintaining a safe and secure environment.
• Provides visible “command” presence with eye contact and prominent greetings at entrances, exits and on the sales floor, wearing Company vest/required black attire.
• Removes clutter and ensures clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides excellent customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times; recognizes Associates using Company recognition programs.
• Engages with internal and external partners, including conference calls, district meetings, training Associates, and recognition activities.
• Performs other duties as assigned to support Loss Prevention initiatives.

Personal Store Brand

• Represent and support the Company brand at all times.
• Maintains a professional appearance in accordance with Company dress code.

Mitigating Theft & Fraud

• Monitors entrances, exits and the sales floor for potential theft, identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating effectively with Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases Store awareness on effective processes to minimize operational shortage, training and educating Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications & Special Skills Required

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the Store team.
• Excellent customer…