Manager, Retail

Exciting news! We are thrilled to announce that we are opening a brand-new store in Cathedral City. The primary responsibility for all positions with Ace Hardware Cathedral City is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager.

Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. A Manager contributes to the growth and development of the management team and store associates.

• Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments
• Review all store evaluations with store management team and staff to identify opportunity areas and correct all issues with a sense of urgency
• Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately
• Delegate workload among associates to meet merchandising and visual presentation standards
• Participate in associate evaluations as per company standards in order to provide feedback for improvement, praise and recognition, and growth opportunities
• Complete merchandising updates according to Ace Hardware Cathedral City standards
• Work with vendors to develop merchandising strategies for products and have them assist with their plan‑ogram and updates
• Forecast scheduling needs to meet customer demand and create work schedules
• Monitor payroll to ensure compliance with established budgets and take corrective measures as necessary
• Review staffing needs, strengths and opportunities with Store Manager/Owner, Finance prior to additions, promotions or terminations
• Develop and implement an in-store marketing strategy including promotions, events, and seasonal merchandising based on store needs

• Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor
• Regularly promote and teach Customer First Sales Culture while leading by example and coaching
• Use huddles, WOW communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly
• Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels
• Document at least seven customer journey observations weekly and provide coaching in order to ensure consistency of service to all customers

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Ace Hardware Cathedral City's best practices, metrics and deadlines
• Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy

• Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.)
• Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training,…