Cannabis Retail Sales & Operations Leader

Job Description:
Salesand Operations Manager

Embarcseeksan experienced, self-motivated, and organized leader to be our full-time Salesand Operations Manager at our cannabis dispensary.

Embarcis an emerging cannabis retailer, passionate about our community,customers, andpeople. If you are excited about retail leadership, read below -- we invite you to apply.

What is the Job?

The Salesand Operations Manageroverseesall Customer Experience and Sales Initiatives while also managing store operations, leading the team, and supportinginventoryoperations. This role requiresa laser-like focus on all aspects ofthe customer experience,driving sales,community engagement,strong leadership, organizational skills, and strict compliance with company policies and state regulations.

Core Responsibilities
-Customer Experience:

• Leads the front ofhousestore team to create an exceptional experience for customers and employees, and to exceed sales goals.
• Engage with customers on the sales floor, answeringquestionsand recommending products.
• Champion brand education and product knowledge training.
• Analyze sales metricsandemployee performance to drive business results.
• Build customer retention using company loyalty programs.
• Lead the communication and execution ofsales and marketing initiatives.
• Execute visual merchandising to uphold company standards.
• Lead community engagement, field marketing,and events.
• Manage customer reviews across all platforms.

Store Operations:

• Supervise daily store operations to ensure efficiency and compliance.
• Oversee opening and closing procedures, cash handling, and merchandising.
• Supporttheimplementation of company policies, legal regulations,and operational improvements.
• Ensure that facility issues are rectified toprovideanexcellent customer experience.
• Ableto safely lift and carry up to35lbs
• Act as a PPSO asneeded.

Leadership:

• Mentor, train,and coach team members, fostering a culture of continuous learning,development, and accountability.
• Act as a key point of contact between store management and staff.
• Understand andfollow the Collective Bargaining Agreement governing all hourly team members.
• Build a culture that aligns with the core values of the organization.
• Utilize critical problem-solving skillstomakedecisions for the store.
• Be a champion of change.
• Ensure inventory supports daily sales, marketing initiatives, and customer experience.
• Assistwithall aspects of inventory management:intake,counts, pricing, transfers, recalls,stocking, and compliance.
• Assistwithmaintainingaccuratecounts and records in METRC and POS systems.
• To ensure accuracy,assistwithrecurring audits, spot checks, and cycle counts.
• Develop andmaintainstrong vendor relationships.
• Ensure compliance with state and local cannabis regulations.

What Skills We're Looking For:

• Strong leadership and communication skills with both staff and vendors.
• Deep understanding of customer experience and driving of sales
• Highly organized, detail-oriented, and able to prioritize multiple responsibilities.
• Ability to lead and motivate a team in a fast-paced retail environment.
• Proficiency in retail systems, compliance software, and reporting tools.

Required Education and Experience:

• Proven track recordofutilizingtraining and resources to drive a culture of exceptional customer experience and sales.
• Experience with TreezPOS system .
• At least two years of management or supervisory experience in retail or operations .
• Experience with computerized inventory and compliance systems.

Expected Hours of Work:

This is a full-timeexemptrole in a retail storeopen
365 daysa year. Evening, weekend, and holiday shifts arerequiredbased on business needs.

• Health, dental, vision, and life insurance
• Paid time off
• Referral program

Embarcis an equal opportunity employer. All qualified applicants will be considered without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, or current employment status.