PACE Outreach Specialist

We are hiring for a Full Time, Outreach Specialist for our growing team.

The position reports to the PACE Program Director. The primary responsibility of the PACE Outreach Specialist is the ongoing recruitment of PACE participants into the program and coordination with the interdisciplinary team to facilitate enrollment. In addition, this position is responsible for all community awareness efforts of the program, including the marketing of services to providers, referral sources, and the community at large to encourage knowledge of the PACE program and growth and maintenance of an optimal enrollee census.

PERFORMANCE AREA 1:

• Develops and implements annual marketing plan to achieve enrollment goals.
• Plans and coordinates advertising and promotional campaigns and strategies for the PACE Program.
• Answers calls from prospective participants and explains the UHC PACE enrollment process.
• Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties
• Prioritizes customer service and support for the participant population served, their caregivers and the interdisciplinary team.
• Schedules intake appointments for enrollment team and, when needed, conduct intake appointments.
• Conduct tours of the program and serve as a host for prospective participants and families
• In collaboration with UHC Creative Department, coordinates the production of printed publications and audio-visual productions, including developing design, layout, and text for informational materials such as newsletters, bulletins, pamphlets, directories, and audio-visual productions.
• Initiates, develops, and maintains public contacts for disseminating program information. Drafts news releases that are submitted for higher-level approval through UHC’s Creative department
• Establishes rapport and maintains relationships with community leaders and partners including physicians, hospital discharge planners, post-acute facilities and other potential referral sources in the service area.
• Provides education referral sources and educates the community on PACE services.
• Communicates collaboratively with the interdisciplinary team with updates about potential enrollees, opportunities for existing program development and other feedback on related efforts.
• Participates in quality improvement.
• Participates in public relations to support goals including television, radio, press, and public speaking opportunities,
• Maintains administration and relevant reporting, tracking, and planning systems.
• Plans and coordinates all marketing resources within an approved budget.
• Responsible for supporting the health care team through community outreach, enrollment assistance, and education activities, as assigned.
• Provides information on health insurance, safety programs, and community resources.
• Attends relevant community meetings as assigned.
• Organizes and participates in network-hosted events, community events, and presentations.
• Provides training on health-related topics as assigned.
• Provides health screenings at events.
• Responsible, as assigned, to support the implementation of PACE programs.
• Supports the implementation of program curriculum and/or objectives in community settings.
• Supports supervisor in the collection of data and reporting.
• Performs other duties as assigned.

PERFORMANCE AREA 2:General Corporate Expectations

• Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
• Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
• Supports the overall needs of the PACE center by working flexible…