Systems Navigator

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GRYD SW1

30+ days ago Requisition

System Navigator

Full-Time, Non-exempt $23 per hour/40 hours per week

The System Navigator, assists GRYD Prevention office operations by providing primary reception support and visitor supervision, including data, clerical, and customer service aspects at Community Build, Inc.

• Greets public and provides appropriate program outreach and meeting information
• Greet clients and notify appropriate GRYD staff
• Maintain sign-in of all visitors and clients
• Promptly assist callers seeking staff contact and ensure that message and contact information is documented in the event the staff member is unavailable
• Demonstrate willingness to obtain required training to effectively use communications hardware and software
• Competency in using communications systems, including telephone, fax, copy machines, email and internet
• Effective communications and customer service practices
• Participate in staff meetings; seek clarification and definition of services
• Provide weekly written activity reports
• Develop strategies to prevent or diffuse non-productive activity in program area
• ASSESSMENT/CASE PLANNING: working with Case Managers to facilitate Family Case Management Services, deliver Transitional Client Services
• Serves and engages at-risk, gang-involved, etc. youth or young adults ages 14 to 25 years in designated GRYD zone
• Maintain a minimum of 11 FCM clients updated and active
• Follow all phases of case management, applying Social Embeddedness Tool (SET), data entry, into Efforts to Outcomes (ETO) on client activities and progress
• Meet weekly with Case Managers and other team member
• Complete client intake and assessment packet
• Work with case managers to provide systems navigation services, employment/vocational counseling, and other assistance as needed
• Participate in program events onsite (or virtual), in community schools, parks, etc. Events include, but are not limited to:
• Grab and go events
• Community Food Giveaway
• Job Fairs
• Field trips

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check, including criminal history, professional references, employment and educational verifications
• TB Skin Test
• At least age 21 at time of employment
• Able to set limits on risky behavior
• 1-2 years of college preferred; high school diploma or GED required

EXPERIENCE:

• One year of experience working with at-risk individuals/families or gang population
• Proficient in Microsoft Office Software programs
• Experience with ETO software database (preferred not required)

KNOWLEDGE:

• Knowledge of the target community and excellent communication skills
• Working knowledge of web-based data systems, HIPPA compliance
• Proven ability to interact positively with diverse groups of client population with varying educational and economic backgrounds, particularly gang affiliated individuals

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional and stress and conflict, including dealing with uncooperative clients
• Ability to work a regular schedule provided by your direct supervisor
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
• Valid California driver’s license, insurance, and reliable transportation

INTETERPERSONAL CHARACTERISTICS:

• Build a relationship with all ethnicities, genders, etc.
• Integrity and ability to work independently without supervision
• Manage time very well

REQUIRED TRAINING:

• GRYD Model of practice and the Efforts to Outcome (ETO) Database
• Basic Microsoft operating system navigation, outlook, word, excel, power-point