Product Quality & Customer Success Associate

Dartfish SA is a Swiss company providing video performance analysis solutions ( ). At Dartfish, we believe technology can make athletes better, teams stronger, officials fairer, and sport safer.

To strengthen our Product Development team at our headquarters in Fribourg, Switzerland, we are looking for a curious, open minded and customer focused:

based at our headquarter in Fribourg, Switzerland. If you are looking for an exciting challenge in a friendly and dynamic environment, then we would like to hear from you.

As a Product Quality & Customer Success Associate, you will ensure our products meet the highest quality standards while helping customers get the most from Dartfish solutions. Working closely with Product, Development, Sales and Customer Success teams, you will test new releases, support customers, deliver training and contribute to the continuous improvement of our products.

• Test new features and releases across our Windows, web and mobile applications.
• Plan and execute functional, regression and exploratory testing.
• Report and verify software defects with developers.
• Continuously improve QA processes.
• Ensure releases meet Dartfish quality standards and recommend Go/No-Go before release.

• Investigate and reproduce customer issues.
• Work with Product and Development teams to resolve problems.
• Provide technical support to key customers and projects.
• Share customer feedback to help improve our products.

• Deliver product training to customers, partners and colleagues.
• Create and maintain training materials and user guides.
• Help customers get the most from Dartfish solutions.
• Support product demos, workshops and key deployments.

• Passionate about technology and delivering great customer experiences.
• Curious, proactive and eager to learn.
• Organized and able to manage multiple priorities.
• Open to using AI and new technologies to work smarter.
• A team player with strong communication skills.
• Technical education or equivalent experience is an advantage (e.g. CFC,Bachelor’sdegree or equivalent experience).
• French with professional knowledge of English (B2-C1)

• An exciting opportunity to contribute to products used by leading sports organizations around the world.
• A dynamic, international and collaborative work environment.
• Flexible working hours and hybrid working possibilities.
• A high degree of autonomy and the opportunity to influence the quality of innovative software products.
• Continuous learning and professional development opportunities.

If you are curious, passionate about technology, and committed to delivering high-quality solutions, we would love to hear from you. Please send your CV and cover letter to  by August 7, 2026.