Quality Specialist

Job in 1700, Fribourg, Canton de Fribourg, Switzerland

Listing for: Otis SA

Full Time position
Listed on 2026-07-03

Job specializations:

Quality Assurance - QA/QC
Regulatory Compliance Specialist, Quality Engineering, QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers

Salary/Wage Range or Industry Benchmark: 80000 - 100000 CHF Yearly CHF 80000.00 100000.00 YEAR

Quality Specialist Role Overview

The Quality Lead is responsible for implementing, maintaining, and continuously improving the Otis Switzerland Quality Management System (QMS) in line with ISO 9001, Otis's standards, and OPXL requirements. The role plays a key part in driving quality excellence across the organization, supporting the field organization, and strengthening a culture of continuous improvement.

Key Objectives

Implement, maintain, and continuously improve the Quality Management System in compliance with ISO 9001 and Otis global standards
Ensure Otis Switzerland achieves and sustains the expected performance level against OPXL standards
Support the field organization in the execution and completion of PUI (Product / Process Quality Improvement) activities
Contribute to increased customer satisfaction through structured quality processes and continuous improvement initiatives

Responsibilities

To implement and maintain the Quality Management System based on standard ISO 9001 and Directives which apply
To support other departments to reach customer satisfaction – supporting customer complaint and customer survey process
To manage the action plans and the documentation of the system of management including Quality
To promote the culture of continuous improvement in compliance with OPXL
To manage the use of OPXL tools such as MFA (Market Feedback Analysis), 5S…
To train people on ISO and OPXL requirements
To prepare and participate to periodical internal and external ISO audits
To present the results to the Executive Committee, propose and implement corrective actions
Supporting the OTIS Switzerland organization for the field quality PUI process

Experience & Requirements

Ability to work autonomously while demonstrating a strong team-oriented mindset
Customer-focused mindset with a proactive, supportive attitude toward business needs
Ability to train and communicate effectively on Quality and OPXL topics in German and French (mandatory)
Other national languages (Italian) and English are an advantage

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