Dispatcher, Customer Service​/HelpDesk

## Dispatcher Apply:
USA
- Minnesota
- Minneapolis:
Full time:
Posted Yesterday:
R0007912

Turbo Tech, a Smart Care company and a leading provider of espresso and coffee equipment service and sales, is looking for someone with a heart for people to join our team as a full-time Dispatcher. Monday thru Friday between the hours of 7am and 4pm. This role will be on site at our office in Fridley, MN.  
** RESPONSIBILITIES:*
* • Monitor high volume email inbox for work orders from customers and distribute emails to appropriate email folder based on customer and service type  
• Answer inbound phone calls and assist customers with inquiries  
• Create service tickets for incoming work orders  
• Dispatch technicians for service calls, installs and preventative maintenance services according to location and priority level  
• Ensure proper checklists and paperwork are attached to service tickets for technicians to fill out per customer requirements  
• Monitor the dispatch board throughout the day to schedule unassigned calls as technicians close out of calls  
• Create quotes and email to customers for approval for follow-up service calls  
• Coordinate with parts department to order necessary parts for jobs and track when they arrive so service may be scheduled  
• Communicate with customers regarding status of work orders via phone, email and through customer portals  
• Work closely with billing department to ensure accuracy of service ticket information after final work is completed so that customers are billed correctly  
• Work with ops manager, service managers and other dispatchers in scheduling service calls in order to maximize efficiency of technicians’ time, while ensuring customer satisfaction  
• Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner according to customer contracts and expectations  
• Assist with emergency service requests by being a part of the evening and weekend on-call rotation  
** REQUIREMENTS:*
* • Ability to multitask in a fast-paced, ever changing environment  
• Strong verbal & written communication skills  
• Must be able to have multiple interruptions per day while maintaining focus and attention to detail  
• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information  
• Proficient in Microsoft (Word, Excel, & Outlook)  
• Proficient in high-volume alphanumeric data entry and verification into work orders  
• Adaptable to change and good with technology  
• Ability to retain new information and pick up on new processes and programs quickly  
• Strong team player with a positive attitude  
• Excellent time management skills  
• Demonstrated ability to make sound decisions under pressure  
• Ability to take initiative to make things happen  
• Previous customer service experience required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.