Technical Solutions Manager - Delivery Systems

Permanent

Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

Heraeus Medevio combines medical technology expertise with collaborative partnerships. Together with medical device manufacturers, we develop and implement solutions for defined applications. As part of the Heraeus Group, we support the professional development of our employees and offer opportunities for career development, depending on the role, location and operational conditions.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

The Technical Solutions Manager – Delivery Systems operates in collaboration with the commercial & R&D teams and serves as the primary technical sales interface for customers during the pre-execution phase of the product lifecycle. Operating within an assigned portfolio, the Technical Solutions Manager – Delivery Systems translates complex customer design, manufacturing and program level requirements into robust technical proposals. This position manages new programs during the proposal phase through project award and internal execution, leading efforts with the customer until it is seamlessly handed off to a dedicated Project Manager.

The Technical Solutions Manager – Delivery Systems position requires technical competency in manufacturing and/or materials science combined with exceptional customer-facing communication skills.

This is an onsite position in Fridley, MN with approximately 25% domestic and international travel.

• Act as the quote director for the internal Medevio team on new prototype and non-standard quotes
• Partner directly with customer technical teams to dissect product and project requirements and translate them into actionable engineering requirements and comprehensive technical proposals.
• Act as the Voice of Customer to translate the customer’s device roadmap, product strategy, technology, regulatory strategy and business model to internal stakeholders.
• Collaborate closely with internal Commercial, R&D and Operations teams to evaluate design feasibility, technical capability fit, and project viability before proposal finalization.
• Lead the initial project kickoff phase immediately following proposal acceptance, serving as the temporary project leader until a formal Project Manager is assigned to ensure a flawless handoff.
• Manage inbound technical inquiries and leads, ensuring timely and accurate screening against operational capabilities.
• Expand customer knowledge of Heraeus’ capabilities and products by partnering with marketing to develop technical lunch and learns, webinars, demos, and other key marketing materials to promote our capabilities.
• Engage and build relationships with our customer’s technical experts.
• Continuously expand industry knowledge within a specific portfolio by attending conferences and through independent research.
• Follow established sales processes.
• Other duties may be assigned as required.

• Bachelor degree in Engineering, Materials Science or related field required; an MBA or Master’s degree preferred.
• Minimum 5 years of relevant progressive experience in engineering and/or engineering project management.
• Demonstrated experience supporting complex technical projects, utilizing structured…