Customer Service Representative

We invite you to apply for the Customer Service Representative role at Minco Products, Inc
.

Minco is a global provider of thermal solutions, temperature sensing and control, and flex circuit solutions for medical, aerospace, defense, oil and gas, power generation, and other high‑reliability applications. Our experienced team couples advanced product technologies, expert design and engineering services, and a deep understanding of our customers’ applications to provide comprehensive solutions that meet exacting requirements for quality, reliability, and performance.

We have an outstanding opportunity for you to join our Operations team as a full‑time Customer Service Representative. The representative works with clients based on geographical area, ensuring profitable business growth across our diverse product and solution offerings in all current and future markets.

• Provide competent Minco product and service solutions to a wide variety of clients; meet or exceed all company profit and growth expectations.
• Maintain pricing and profit integrity on all client programs and projects.
• Demonstrate sound business acumen and implement solutions with a profit‑mindful approach.
• Ensure complete compliance of all client purchases and/or purchase orders with company policies, procedures, and programs.
• Timely, professionally, and profitably solve any client inquiries and challenges.
• Implement, monitor, and communicate all client projects, programs, and orders to successful and timely completion.
• Proactively address opportunities and challenges by implementing actionable solutions, ensuring company profit, revenue, and growth objectives are met or exceeded.
• Perform other duties as identified.

• Outstanding communication skills, both written and verbal, with external constituents and internal stakeholders.
• Demonstrable multitasking ability, executing many and varied opportunities, programs, and projects continually.
• Sound business acumen for diverse business opportunities and challenges.
• Effective relationship building with prospects, customers, third parties, employees, and management.
• Initiative, accurate assessment, and prompt solution implementation.
• Experience in timely responding to and resolving opportunities, questions, concerns, and challenges.
• Exceptional project management, organizational, communication, and presentation skills.
• Thrives in a fast‑paced, dynamic, active, and high‑volume environment.
• Proficiency with all Microsoft applications and a willingness to learn more.

• A minimum of three (3) years in a similar role at a business‑to‑business manufacturing company with diverse product and service solutions.
• High School Diploma, GED, associate or bachelor’s degree in business, Business Management, Marketing, or Liberal Arts.
• This position requires the use of hardware and software subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the ITAR definition.

• General office environment.
• Domestic and/or international travel may be twenty percent or more, as needed.

Please complete the application online through Employee Self‑Service or at  If you need assistance applying, contact Human Resources.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. Minco Products, Inc is an E‑Verify employer. Applicants for this position must be legally authorized to work in the United States without company sponsorship.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other
Industries:
Appliances, Electrical, and Electronics Manufacturing