Technical Information Science Specialist

## Technical Information Science Specialist Apply:
Onsite:
Fridley, Minnesota, United States of America:
Full time:
Posted Today:
End Date:
October 14, 2026 (7 days left to apply):
R78257

We anticipate the application window for this opening will close on - 14 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.#

** A Day in the Life
** The Knowledge Center is a centralized function at Medtronic providing trusted internal information and external literature, research solutions, technical community news, and connection to subject matter experts. We make it easier to find the information you need, collaborate with colleagues across Medtronic, and access resources that support well-informed decisions. By helping teams learn from one another, save time, and avoid unnecessary work and spend, the Knowledge Center strengthens collaboration and continuous learning across the technical community, turning insight into action that advances our Mission.

This job will be an onsite role at Operational Headquarters in Minneapolis, Minnesota.
As a member of the Knowledge Center team, the Technical Information Specialist helps ensure employees can easily access and use the information resources, digital content, and technology platforms that support research, innovation, and business decision-making. The specialist serves as a key resource for maintaining information systems, resolving access issues, supporting information resource operations, answering client questions, and improving the employee experience across information platforms.

This position works across the department and closely partners with program managers.  At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary.
The Technical Information Specialist supports the systems, platforms, and information resources that enable employees to access and use research, literature, and knowledge assets. This role combines information systems administration, customer support, digital content management, and operational process improvement to ensure a reliable and efficient employee experience across information platforms.  
** Primary Responsibilities
*** Administer and support library systems, digital content platforms, and information resource technologies.
* Troubleshoot system, authentication, and content access issues while coordinating resolution with internal technology teams and vendors.
* Maintain SharePoint sites, intranet content, and information resource platforms to support content accessibility and accuracy.
* Manage journals, databases, eBooks, standards, and other information resources, including metadata, holdings, and system records.
* Respond to employee inquiries and service requests related to information resources, systems, and platform access.
* Develop user documentation, process guides, and training materials that support effective use of information resources.
* Monitor service metrics and operational data to support reporting and continuous improvement activities.
* Support workflow enhancements, automation initiatives, system testing, and projects focused on improving information access and user experience.  
** Required Qualifications
*** Bachelor's degree and 1+ years of experience in information science, library and information science, information technology, business, or information services support.
* Experience supporting information systems, digital content platforms, content management systems, or business applications.
* Experience troubleshooting user access, authentication, or system-related issues.
* Experience managing multiple priorities with strong organizational skills.
* Experience communicating with customers, stakeholders, and cross-functional teams.  
** Preferred Qualifications
*** Master's degree in Library and Information Science.
*…