Inside Sales

Industrial Inside Sales Representative

Base pay range: $57,000.00/yr - $57,000.00/yr. Baldwin Supply Company pays based on skills and experience with a recruiter.

Baldwin Supply Company is the leading distributor of mechanical power transmission, conveyor belts, electric motors, and control products in the upper Midwest. We are searching for experienced, self‑motivated Industrial Inside Sales Representatives to be based out of our Twin Cities Headquarters office. We seek an entrepreneurial and customer‑service mindset to achieve success. The Inside Sales Representatives are responsible for growing and managing assigned accounts and will work jointly with field salespeople to perform business development activities to expand the business.

The position acts as a liaison between customers and the dedicated Field Sales Representative by providing pricing, availability, and required customer service to ensure excellent customer satisfaction. This position is 100% onsite.

• Respond to customer inquiries regarding product selection, placement of orders for standard products and services, requests for prices and quotations, and handle customer credits and complaints.
• Answer incoming sales calls and assist with counter sales as needed.
• Expedite orders and requests for literature or other information.
• Responsible for complete order management, including expediting and communication with the customer.
• Describe products or services and assist customers in selecting the best products suited to their needs.
• Quote prices, terms of sales, availability, delivery dates and related information and process orders.
• Access, update and maintain records for individual accounts with attention to detail.
• Sales‑order entry and purchasing of customer requirements for specific price lines.
• Organize and maintain product catalog library.
• Coordinate activities with internal company departments, vendors and common carriers.
• Perform duties to provide technical and product assistance to customers to generate new and repeat sales.
• Analyze individual solutions and take appropriate action to ensure customer needs are met.
• Attend product and training sessions.
• Develop superior product knowledge and assist customers with product application.
• Other duties and/or projects as assigned.

• High School Diploma with a minimum of 2 years of Inside Sales and/or distribution experience;
  College Degree preferred.
• Experience in working with Field Sales and executing sales campaigns.
• Experience selling industrial products such as bearings, belts, chains, electric motors, gear reducers, etc.
• Experience implementing incentive plans to increase sales and improve profitability.
• Effective selling strategies and techniques.
• Meeting sales goals and growing sales.

• Delivers superior customer service.
• Effective selling strategies and techniques.
• Effective negotiating skills.
• Excellent communication skills, including written, interpersonal and listening.
• Capable of analyzing issues and developing solutions.
• Problem‑solving and analytical ability.
• Ability to be creative and innovative.
• Excellent judgment and decision‑making ability.
• Organizational and time‑management skills.
• Ability to retain product and process knowledge.
• Accuracy and attention to detail.
• Confidence and professionalism in representing the company.
• Willingness to be a team player.
• Understanding of product numbers and alphanumeric codes.

• Entry level

• Full‑time

• Sales and Business Development
• Industries:
  Automation Machinery Manufacturing