Printing Customer Service Representative

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.

• Greet and attend customers as soon as they walk into Copy Doctor

• Respond to customers inquiries in a timely, courteous and professional manner.

• Address customer complaints and seek the input of Manager when the matters cannot be resolved

• Assist customers in the self-service area

• Check out customers at the cash register

• Fill job order sheet per Copy Doctor procedure

• Develop estimates and quotations using the Point of Sale System.

• Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready

• File completed jobs

• Create shipping labels

• Print basic orders

• Finish jobs by cutting, binding, punching, laminating and folding.

• Performs store closing activities such as organizing and cleaning

• Friendly, energetic and positive attitude are essential!

• Well organized and detail oriented

• Professional, personable phone etiquette

• Proficient in Microsoft Office (Outlook, Word, Excel)

• Excellent verbal and written communication skills

• Able to lift 50 pounds or more

• Ability to stand for long periods of time

• Minimum High School or GED

• Part Time

• Monday-Friday

• 20-25 Hours per week