Patient Services Coordinator

Overview

Synergen

X-Low T Center-Her Kare, leading providers of hormone replacement and targeted wellness services, seeks a Patient Services Coordinator to join our team. This role is an excellent opportunity to jump‑start a career in the medical field.

The Patient Services Coordinator is the first point of contact for patients and visitors, ensuring a welcoming, efficient, and seamless patient experience from check‑in to check‑out. This dynamic and energetic professional manages front‑desk operations, appointment coordination, payment collection, and provides comprehensive administrative support to clinic staff.

• Greet patients warmly, check them in, and room them for appointments.
• Review, explain, and resolve patient billing and insurance questions.
• Act as a subject‑matter expert in explaining insurance coverage, explanation of benefits, and out‑of‑pocket costs.
• Enter and update patient information and insurance details accurately.
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed.
• Collect and process payments accurately when necessary.
• Perform bi‑monthly inventory based on center needs.
• Attend monthly, quarterly, or annual meetings as necessary.
• Monitor and respond to center emails, text messages, and faxes throughout the day, ensuring timely communication and follow‑up.
• Ensure compliance with HIPAA and clinic policies.
• Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End‑of‑Day spreadsheet.
• Support clinic staff with administrative and clerical tasks as needed.
• Maintain a clean, organized, patient‑friendly front desk and waiting area.
• Keep snacks and supplements organized and stocked.

• High school diploma or equivalent (required); associate degree preferred.
• Previous experience in a healthcare or front‑office setting preferred.
• Strong customer service and communication skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• Proficiency in basic computer programs and electronic communication (email, fax, etc.).
• Highly organized and detail‑oriented, with the ability to multitask and prioritize.
• Pass a criminal background check.
• Clinic hours: M 8‑5, T 8‑7, W 8‑1, Th 7‑5, F 8‑5, Sat 8‑12 (required to work 2‑3 Saturdays per month).

• Health, dental, and vision insurance.
• Disability insurance.
• 401(k) with 5% matching.
• Scrubs provided.
• PTO.
• Tuition reimbursement.
• Employee discount.

Compensation: $21 hourly.