Ward Clerk​/Receptionist - Neonatal Unit

Frimley Park Hospital's Neonatal Unit is seeking an enthusiastic and efficient Ward Clerk/Receptionist to join our friendly and supportive team. This is a key administrative role within a busy and dynamic environment, where high-quality care is our top priority.

The successful candidate will work part-time (34 hours per week) and play an essential part in ensuring the smooth running of the unit. Responsibilities include welcoming families and visitors, handling telephone and face-to-face enquiries, maintaining patient records, supporting the clinical team with clerical tasks, and managing general administrative duties.

We are looking for someone who is organised, professional, and approachable, with excellent communication and interpersonal skills. Previous administrative or reception experience in a healthcare setting is desirable but not essential, as training will be provided.

This is an excellent opportunity to contribute to a vital service that supports families and their newborns, while working in a compassionate and dedicated team environment.

The Ward Clerk/Receptionist plays a vital role in supporting the smooth and efficient running of the Neonatal Unit through a range of administrative and clerical duties.

Key responsibilities include:

• Acting as the first point of contact for all telephone enquiries, new patient admissions, and visitors to the unit, offering a welcoming and professional reception service.
• Managing and updating patient information on electronic systems, including admission, discharge, and porting requests, to ensure accurate and timely record-keeping.
• Liaising effectively with ward staff and resolving day‑to‑day administrative issues, escalating where necessary.
• Coordinating with a wide range of departments including waiting list teams, consultants' secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, and porters to ensure continuity of care.
• Providing administrative support to nursing and medical teams, including making appointments and assisting with documentation.
• Maintaining the tidiness and organisation of the reception and general work areas, contributing to a safe and efficient working environment.
• Assisting with audit and data collection processes as required.
• Reporting estates or maintenance issues via Planet FM and monitoring follow‑up actions.

This role is essential to the daily operations of the unit and supports high standards of care for babies and their families.

Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but also the patients we care for.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours. We do our utmost to work with our staff to meet their needs and the needs of our service and its users.

• GCSE English & Maths or equivalent
• Excel and Word qualification

• Administrative/clerical experience
• High Standard of IT literacy/experience in computer use
• Previous front facing customer service experience
• Previous Health Care experience
• Previous experience of working within a hospital setting
• Previous experience of working as part of a team and on own initiative

• Ability to communicate effectively in English (Written and verbal) with the ability to communicate well at all levels, both face to face and by telephone
• Ability to work within a busy environment
• Organisational skills
• To work well in a small team

• Flexibility to support another speciality/ward if required

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.