ServiceNow Architect

Location: Mytchett

Technical Service Now Architect Farnborough, Hampshire | 5 Days Onsite | SC/DV Cleared Environment An exciting opportunity has arisen for an experienced Technical Service Now Architect to join a high-profile digital transformation programme operating within a highly secure environment. This role will be pivotal in shaping and delivering the technical architecture for a large-scale Service Now migration programme. You will provide architectural leadership across the platform, defining technical strategy, guiding complex migrations, and ensuring solutions are scalable, secure, and aligned to business objectives.

Working closely with senior stakeholders, technical teams, programme leadership, and third-party suppliers, you will act as the technical authority for Service Now architecture and governance throughout the full project lifecycle. This position is ideally suited to a hands-on architect with experience delivering complex Service Now implementations and migration programmes within enterprise-scale or highly regulated environments. Security Requirements Due to the nature of the programme:
Active Developed Vetting (DV) clearance is highly desirable. Candidates currently holding Security Check (SC) clearance who are willing and eligible to undergo DV clearance will also be considered.

The Role As the Technical Service Now Architect, you will take ownership of the overall technical architecture and roadmap, ensuring the successful design, migration, and delivery of critical Service Now capabilities.

Key responsibilities include:

Leading the end-to-end technical architecture for a major Service Now migration programme. Defining and maintaining the Service Now technical strategy, architecture roadmap, and governance framework. Designing scalable, secure, resilient, and supportable platform solutions aligned to industry best practice. Providing architectural oversight across platform configuration, integrations, infrastructure, and data migration activities. Leading technical discovery workshops with business and technology stakeholders. Producing high-level and low-level designs, solution architectures, and technical documentation.

Defining migration strategies from existing on-premise environments while minimising operational disruption. Ensuring compliance with security, regulatory, and governance requirements within a secure environment. Reviewing and approving technical designs produced by development and engineering teams. Acting as the senior technical authority for architecture decisions and platform standards. Collaborating with programme managers, technical leads, infrastructure teams, and external suppliers to ensure successful project delivery.

Identifying technical risks and implementing mitigation strategies throughout the programme lifecycle. Supporting testing, deployment, transition, and operational readiness activities. Experience Required You will bring extensive Service Now architecture expertise alongside a strong understanding of enterprise technology landscapes and transformation delivery. Essential Skills & Experience Proven experience operating as a Technical Architect, Solution Architect, or Lead Architect within Service Now environments.

Demonstrable experience leading large-scale Service Now migration programmes. Strong knowledge of Service Now architecture, including: ITSM ITOM CMDB Workflows Platform integrations Experience designing and delivering enterprise-scale Service Now solutions. Strong understanding of infrastructure, networking, cloud, hybrid, and on-premise technology environments. Experience producing architecture artefacts including:
High Level Designs (HLDs) Low Level Designs (LLDs) Solution Designs Technical Specifications Strong stakeholder engagement skills with the ability to communicate effectively at both technical and executive levels. Experience establishing architectural governance and ensuring adherence to best practice frameworks. Ability to lead technical teams and influence architectural direction across major programmes.

Desirable Experience Previous experience within Defence, National Security, Government, Aerospace, or other highly regulated sectors. Experience delivering complex transformation programmes within secure environments. Knowledge of secure platform migration and transition strategies. Familiarity with enterprise architecture frameworks and governance models. Certifications Applicants should hold one or more of the following certifications:
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