Retail Customer Service Assistant

Retail Customer Service Assistant

Advanced Web Ventures, LLC

Join us as a Retail Customer Service Assistant and play a key role in delivering exceptional support to our customers.

We are looking for passionate team members who thrive in a fast-paced retail environment. Prior retail experience is not required – we provide comprehensive online and on-the-job training.

• Flexible hours
• Career progression
• Paid holiday
• 25 % discount on in-store goods (exclusions apply)
• Access to Retail Trust – 24/7 online GP, financial and wellbeing services
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista‑style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share savings scheme
• Find out more about our benefits here

Individuals with a passion for customer service who are energized by working collaboratively in a fast‑paced retail environment. We expect enthusiasm, a willingness to learn, and strong interpersonal skills.

• Ensuring the safety of yourself, your colleagues, and customers in line with policy and procedure
• Serving customers efficiently and ensuring their needs are met promptly
• Fostering a positive and inclusive work environment
• Preparing and serving food and drink items from our Wild Bean Café
• Managing deliveries, replenishing stock and stock management tasks
• Promoting the retailer's offers, promotions and loyalty scheme
• Carrying out cleaning duties throughout the store, facilities and forecourt

Applicants welcome from 18+