Support Services Lead Representative

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Responsible for providing advanced clerical support services to the Support staff. Also responsible for providing daily functional assistance to Support Services Representatives and Support Services Supervisors by being the first line of support for operational concerns and questions.

• Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning, and indexing documents.
• Distributes all incoming department mail and maintains printers; may print, mail and track appeal packets.
• Logs, researches, and works returned checks; reviews for voids, escheats or reissues; resolves accounts on the Unclaimed Property Report (Escheat).
• Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks; researches and reviews zero balance accounts with correspondence.
• Prepares and distributes pertinent reports to Manager and Supervisor.
• Other duties as assigned by Management.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate Microsoft Office (Word, Excel).
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals.
• Strong interpersonal, verbal and written communication skills; excellent listening and organizational skills.
• Ability to work in a fast‑paced environment.
• Demonstrated ability to learn within a short period of time.
• Ability to prioritize and manage multiple tasks.
• Knowledge of healthcare terminology.
• Customer Service skills.
• Data entry and 10‑key by touch.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

• High School Diploma or equivalent.
• 3‑5 years business office or related experience.

• Ability to sit and work at a computer terminal for extended periods of time.

• Multiple workstations in close proximity.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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