Warranty Program Coordinator
Job in
Frisco, Collin County, Texas, 75035, USA
Listed on 2026-10-25
Listing for:
KForce
Full Time
position Listed on 2026-10-25
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration, Clerical -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical
Job Description & How to Apply Below
Key Tasks:
* Monitor and manage the warranty support distribution mailbox
* Serve as primary intake point for questions and requests
* Triage incoming inquiries and requests, route to the appropriate SME/team
* Respond to inquiries using approved canned responses
* Track inquiries through resolution and follow up on outstanding requests
* Partner with program team when uncertain on who to send to or how to address
* Support management and coordination of the Warranty Escalation Process
* Log and track incoming questions, concerns, and executive escalations
* Coordinate handoff to ensure inquiries are handled appropriately between stakeholders
* Ensure escalation process is followed and supported by documentation when applicable
* Support documentation and admin tasks related to the escalation process
* Maintain escalation record and reporting, track escalation status, and help drive resolution through closure
* Administrative, operational, and communications, and enablement support
* Knowledge and content management: assist in development and maintenance of FAQs, process documents, etc.
* Maintain internal communication collateral and content, partner with comms lead and program team to coordinate updates to documentation
* Support processing of warranty-related forms, approvals, and paperwork (refund request template, etc.)
* Help ensure consistent messaging across all customer-facing and internal support channels
Reporting & Tracking:
* Provide data on number of inquiries received, category, open/closed volume
* Track top customer and seller concerns; identify common themes and recurring questions Requirements
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
Job Type Contract Compensation
25 - $34
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