B2B Administrative & Client Support Assistant

Frisco, TX | In Person | Part-Time

Hours:

25-30 hours per week

Compensation: $25 per hour

Schedule:

Monday through Friday, with occasional weekend availability required to support events.

At CRAV Co., we create elevated scent experiences through luxury candles, custom fragrances, private label products, and interactive experiences. From hotels and corporate gifting to private events and signature scent branding, we help businesses connect with their customers through fragrance.

We are seeking a highly organized, professional, and personable B2B Administrative & Client Support Assistant to support our growing business. This role is ideal for someone who enjoys client communication, takes pride in keeping details organized, and follows through to ensure nothing is overlooked.

You will work closely with our Scent Consultant and CEO to support B2B accounts, coordinate client documentation, maintain accurate CRM records, and help deliver a seamless client experience from initial inquiry through project completion.

• Follow up with prospective and existing clients by phone and email, providing professional, timely, and attentive service.
• Work alongside the Scent Consultant and CEO to coordinate next steps, track outstanding items, and keep client projects moving forward.
• Assist with scheduling client meetings, discovery calls, and follow-up appointments.
• Communicate client questions, requests, and concerns to the appropriate team member and track them through resolution.

• Enter and maintain accurate client information, communication notes, project updates, and follow-up tasks in our CRM system.
• Ensure all required client documentation is received, completed, signed where applicable, and properly recorded in the CRM.
• Send and track customer-facing materials, including sales agreements, product information guides, approval forms, and other required documents.
• Confirm that clients have received relevant information guides and instructions, and obtain acknowledgments when required.
• Proactively follow up on missing signatures, incomplete forms, outstanding approvals, and other documentation needs.
• Keep client files organized and current so the Scent Consultant, CEO, and other team members can easily access the latest information.
• Flag missing documentation or unresolved approvals that could delay a project and support complete, accurate internal handoffs.

• Assist the CEO and Scent Consultant with administrative tasks related to B2B accounts, partnerships, and business growth.
• Help organize client materials, samples, and project information.
• Support event preparation and provide occasional on-site assistance, including weekend events when needed.
• Coordinate with internal team members to ensure clear communication and consistent follow-through on client commitments.

• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• A professional, friendly, and confident approach to interacting with clients in person, by phone, and by email.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate records in a fast-paced environment.
• A proactive mindset and willingness to follow up until outstanding items are resolved.
  
  Comfort using email, spreadsheets, digital documents, and CRM software; experience with Odoo is a plus.
• Reliability, punctuality, discretion, and care when handling client and company information.
• A positive attitude and ability to work both independently and collaboratively.
• A reliable vehicle and ability to travel to events…