Customer Service Manager

Pak Energy is a growing fast‑paced company with cool products. Expect to learn, to be challenged, and to have fun. We’re a trusted partner to more than 1,900 oil & gas firms, helping our customers innovate with confidence. Our mission is to simplify the hardest problems, automate operations, and help our customers maximize their profitability. To do that, we need exceptional people on our team.

We are seeking a Customer Service Manager with a strong financial acumen and a customer‑first mindset to lead efforts in ARR collection, account balance oversight, and customer relationship management. This role is pivotal in ensuring timely payments, resolving billing issues, and maintaining positive customer experiences while supporting revenue goals.

This role is primarily on‑site, but a hybrid schedule may be available.

• Bachelor’s degree in Business, Finance, Accounting, or related field OR an equivalent combination of education and experience.
• 5+ years of experience in customer service, account management, or billing operations.
• Proven track record in revenue collection, preferably in a SaaS or subscription‑based business.
• Strong understanding of ARR, invoicing systems, and financial reporting.
• Excellent communication, negotiation, and conflict resolution skills.
• Experience working with CRM and ERP systems (e.g., Salesforce, Net Suite).

• Background in the energy sector or B2B software services.
• Familiarity with subscription billing platforms and customer success tools.
• Ability to analyze data and identify trends in payment behavior and account risk.

• Own the customer payment lifecycle, including invoicing, follow‑ups, and resolution of outstanding balances.
• Monitor and manage account balances to ensure accurate and timely collection of ARR.
• Collaborate with Finance and Sales teams to align on contract terms, billing schedules, and customer commitments.
• Serve as the primary point of contact for billing‑related inquiries and escalations.
• Develop and implement proactive strategies to reduce delinquency and improve collection rates.
• Maintain detailed records of customer interactions, payment status, and resolution outcomes.
• Provide regular reporting on ARR collection performance, aging accounts, and risk areas.
• Support renewal and upsell efforts by ensuring financial health and satisfaction of existing accounts.

This position has no direct supervisory responsibilities.

• Prolonged periods of sitting at a desk and working on a computer.
• This position works in an office and machine shop atmosphere.
• Must be able to lift 50 pounds at times.

Pak Energy offers a casual business work environment, generous PTO, and a competitive compensation structure that includes sales commissions, paid health insurance and a 401(k)-retirement plan. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. Pak Energy is dedicated to individual growth opportunities, and we would love the opportunity to discuss with you in more detail!