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Strategic Engagement Specialist - ELITE Dental Alliance
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-01-09
Listing for:
Cain Watters & Associates, LLC
Full Time
position Listed on 2026-01-09
Job specializations:
-
Business
Business Development, Client Relationship Manager
Job Description & How to Apply Below
Summary/Objective
Reporting to the Vice President of Member Engagement, the Strategic Engagement Specialist is dedicated to supporting mid-market and larger group dental practices. This role manages high-touch engagement from lead generation through ongoing member success, focusing on procurement software integration, vendor utilization, and maximizing value across locations. Acting as a trusted advisor, this role ensures a seamless experience from initial interest and onboarding through continuous consultation, vendor alignment, and membership growth.
EssentialFunctions
- Educate prospective mid-market members and manage their onboarding to ELITE platforms and vendor partners.
- Maintain ongoing communication, monitor benefit usage, and optimize vendor and procurement platform adoption.
- Participate in partner consults and provide timely member support.
- Keep accurate member and vendor data updated in the CRM and support internal reporting.
- Work with teams and stay informed on vendor offerings to support member success.
- Identify prospective mid-market members’ needs, educating leads on ELITE membership benefits and value.
- Present demos, provide follow-up support, and assist with the registration process to drive conversions.
- Maintain an ongoing relationship to maximize member engagement and utilization of benefits.
- Guide new members through the onboarding journey, introducing ELITE platforms, benefits, and procurement workflows.
- Facilitate smooth integration by connecting members with appropriate vendor partners aligned to their practice size and procurement needs.
- Set clear expectations and provide resources to ensure timely, effective participation.
- Conduct regular membership reviews to assess benefit usage, vendor adoption, and procurement platform integration.
- Keep member profiles updated and tailored to reflect evolving practice needs and growth.
- Identify opportunities to optimize vendor utilization and procurement cost savings.
- Participate in consults with vendor partners, offering expert advice on how the ELITE membership supports their operational and procurement goals.
- Resolve member inquiries with professionalism, maintaining strong, positive relationships.
- Promote membership renewals, and additional services through proactive communication.
- Manage collection activities to ensure timely member payments, addressing concerns or disputes with care.
- Coordinate with the ELITE Financial Operations Analyst to resolve outstanding balances and support members in keeping their accounts current.
- Actively contribute insights and feedback in team meetings to refine processes and enhance member experience.
- Provide backup support to Member Services, assisting with calls, emails, and inquiries during peak times.
- Support company growth through ideas and operational improvements.
- Maintain accurate and comprehensive documentation in CRM systems, including member interactions, vendor connections, and follow-ups.
- Ensure data integrity for efficient support and reporting.
- Stay current on ELITE’s vendor network offerings, pricing, promotions, and service updates.
- Participate actively in training to ensure members receive informed and up-to-date vendor guidance.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred but not required.
- 1–3 years of experience in sales development, consultative sales, customer service, or related roles with demonstrated success in lead generation, qualification, and meeting or exceeding KPIs.
- Hands-on experience with CRM systems, preferably Hub Spot, along with proficiency in Microsoft Office Suite and
- Strong verbal and written communication skills, applying a consultative, relationship-focused sales approach.
- Experience working with mid-market or multi-location dental or healthcare group practices is highly preferred.
- Familiarity with the dental industry is beneficial but not…
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