Manager, Post Charge-Off Recovery & Transformation

As Quick Books Capital rapidly scales—expanding lending products, debt sales, third-party agency networks, and regulatory requirements, we are seeking a Manager of Post-Charge-Off Operations to overhaul and own our post-charge-off ecosystem end to end. In this role, you will lead the transformation of our post-charge-off lifecycle, driving operations across agency management, debt sales, servicing policies, workflow automation, and inventory controls with high autonomy and accountability.

• Lead the Transformation Agenda:
  Own a rolling roadmap for post-charge-off (CO) operations, replacing manual or tribal-knowledge processes with systematized tooling, automation, and documentation.
• Third-Party Agency Management:
  Manage end-to-end agency performance measurement (scorecards, cohort/MOB liquidation analysis, EOM reporting), agency tiering strategy, placement logic, and vendor governance.
• Debt Sale Program:
  Drive the debt sale strategy, including eligible inventory, timing, cadence, marketplace partnerships (e.g., NLEX), and sale allocation logic across products.
• Policy, Compliance & Risk:
  Maintain collections and servicing policy documentation, serve as the primary point of contact for third-party risk management reviews, and build vendor-agnostic remediation frameworks.
• Inventory & Workflow Management:
  Own the CO inventory lifecycle (placement, holds, aging, status) and close capability gaps in core systems like Loan Pro.
• New Product Launches:
  Build post-CO playbooks ahead of new product launches (e.g., RBF, IBCC) to ensure operations are never a bottleneck.
• Analytics, Forecasting & Executive Communication:
  Deliver recovery forecasting, root-cause analysis, and dollar-quantified, defensible recommendations to leadership.

• Experience:
  
  5–8+ years in collections/recovery operations, third-party vendor management, or credit risk operations, with direct operational ownership.
• Track Record:
  Demonstrated experience building or overhauling a process, program, or function (this is a builder/operator role, not a caretaker role).
• Technical
  
  Skills:
  
  Working SQL proficiency (or equivalent hands-on data fluency) to independently validate findings.
• Vendor Management:
  Experience managing external vendor relationships with performance- or commission-based structures.
• Communication:
  Strong written and verbal communication skills tailored for executive audiences.
• Preferred Background:
  Experience with debt sale programs, third-party risk management frameworks, fintech/start-up environments, and loan servicing platforms/data environments (e.g., Loan Pro, Databricks)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.