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Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support Client Relationship Manager

Senior Escalation & Customer Experience Leader

Job in Frisco, Collin County, Texas, 75034, USA
Listing for: The Fountain Group
Full Time position
Listed on 2025-12-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 33 USD Hourly USD 33.00 HOUR
Job Description & How to Apply Below
A leading staffing firm in Texas is seeking a dedicated Sr Escalation Specialist to manage escalated consumer complaints and lead customer service teams. The ideal candidate will have over 5 years of experience in customer service, exceptional communication skills, and the ability to analyze data for process improvement. This role focuses on ensuring customer satisfaction while balancing company policies. The company offers a competitive pay structure and a dynamic work environment.
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Position Requirements
10+ Years work experience
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